Latitude 5490 Audio Issues for built in speakers but headsets work

Plugin a headset into the 8mm old school audio jack, unplug them and the speakers will work.... some sort of short circuit or dirt in the jack maybe?

My users are remote so cant determine dirt in the jack myself.

Thanks

We are also having this same issue. I have several users, including myself, that have reported audio is failing on their laptop. I have reinstalled the drivers twice, run all of the normal troubleshooting but my audio has gone out AGAIN. I tried plugging & unplugging into the laptop audio jack but it did nothing. Very frustrated!

Same problem here. It has been going on for months! At one point, the audio troubleshooter stopped fixing the problem. I had to download the driver and reinstall manually. That seemed to fix the problem for about a month. Now it is back again. In the past, the problem seemed intermittent. I noticed that I lost sound in the evenings, but if I did nothing, sometimes the sound came back the next morning, only to disappear the following evening.

I searched through the event logs extensively and found no indication of problems or errors with the audio driver. The only events I could find that seemed to come close to the timing of the sound loss were power management events. I have no idea if there is any link between the two, but that is as far as I got.

There is an event log entry in the windows audio event log, ill have to get it for you. 

I was able to get a hold of Dell Engineering and have a case open with them and the Advanced Technical Support department (Tier 4). They have finally acknowledged the issue and am working with them.

Thanks

I am having the same issue on a Latitude 5490 for one of our users.

Was tier 4 able to resolve the issue for you?

Can you share the case number you have open with Dell?
I would like to reference your case number when we open ours so that I don't have to jump through all the hoops to get to tier 4.

Any help would be great.

I am also seeking a solution for this same issue. Many of our technicians, including myself, have been researching this same issue for awhile now. We're constantly having to re-install the driver, which is only a temporary fix as mentioned. We've also tried the 8mm audio jack trick as mentioned earlier, but that doesn't seem to be working.

We've also tried different driver versions, up the newest one. 

With over 970 Latitude 5490's in our organization, this is a huge issue. We're receiving calls on a daily basis and are seeking a solution ASAP.

Thanks!

Same problem as everyone:

• Lost sound in internal speakers
• Sound is ok on earphones
• When I remove the earphones (jack), the computer recognized this and switches to internal speakers (no sound then)
• At the beginning reinstalling the Realtek driver fixed this, but not now.

If someone gets a solution can they reply to me?

• Earphones produces soundInternal speakers produces no sound

Same problem as everyone:

• Lost sound in internal speakers
• Sound is ok on earphones When I remove the earphones (jack), the computer recognized this and switches to internal speakers (no sound then)
• At the beginning reinstalling the Realtek driver fixed this, but not now.

If someone gets a solution can they reply to me?

Same problem as everyone:

• Lost sound in internal speakers
• Sound is ok on earphones
• When I remove the earphones (jack), the computer recognized this and switches to internal speakers (no sound then)
• At the beginning reinstalling the Realtek driver fixed this, but not now.

If someone gets a solution can they reply to me?

@TGST 

Do you have any feedback?

Thanks

Dell is working on a new driver. Ive sent them this link to the thread and hopefully an official rep will make a post.

Same problem here. In all 10 Latitudes 5490 we have, the sound stopped working at some point. For now, reinstalling the driver or running the troubleshooter solves the problem, but over time the sound stops working again. This bothers our users a lot, as everyone needs speakers in pandemic times because of online meetings.