Latitude

Last reply by 09-28-2022 Solved
Start a Discussion
2 Bronze
2 Bronze
167

battery health excellent, charging but percert doesn't increse

Dell G7 15 7588

Hi everyone! 
My DELL battery died, so I decided to bought one new. The problem is that the battery doesn't charge it still from 0 percent to 3 percent. 
In bios everything looks ok, I don't know what is going on. I have tried everything a found on dell community but it doesn't work. 
Can somebody helpme ? 

Luis24_0-1663965504984.png

 

Solution (1)

Accepted Solutions
8 Krypton
169

Assuming the system is trying to charge the battery as it appears, contact your seller to have them replace it under whatever warranty they provide.

 

View solution in original post

Replies (2)
8 Krypton
170

Assuming the system is trying to charge the battery as it appears, contact your seller to have them replace it under whatever warranty they provide.

 

109

Thanks for your answer. I did it, I changed it for a new one with the guarantee and it worked perfectly for almost 7 hours of battery watching movies... to wait for it to discharge for the first time.

Latest Solutions
Top Contributor