Unsolved
This post is more than 5 years old
5 Posts
0
64982
May 3rd, 2013 15:00
My XPS developer edition L322X keeps freezing 2-3/week
Hi everybody.
I have an issue with this laptop, I have randomly freezes (2-3/week) since I bought it (begin of April) and even after doing the update or trying the kernel 3.5.0 .
When freezing, the system totally freeze, no possibility to access to others tty or to do anything else than pushing the power button.
There is already a bug opened on launchpad https://bugs.launchpad.net/dell-sputnik/+bug/1167624, but that could be also a hardware problem.
Any idea how to solve it ?
Thanks,
Matthieu
No Events found!
mtparet
5 Posts
0
May 3rd, 2013 15:00
@iandouglas736 thanks a lot, I will try this the next time.
veryno
31 Posts
0
May 3rd, 2013 15:00
I experience this as well. I've read that updating the BIOS fixes it, but I haven't done it yet myself. (I'm still on version A2.)
iandouglas736
68 Posts
0
May 3rd, 2013 15:00
If your system is totally locked up like that, there's one recovery thing to try:
Hold down ALT+PrtScr and then tap each of these keys individually a few seconds apart:
R S E I N U B
You can look up what all this does (each letter progressively starts shutting things down) but the short answer is that it flushes your buffers to disk, attempts to kill processes cleanly, etc., and the 'B' at the end tries a reboot.
There's a mnemonic to remember: Raising Skinny Elephants Is Never Utterly Boring
mtparet
5 Posts
0
May 3rd, 2013 15:00
Thanks for the reply, I have already the last BIOS version available for this one, A08. www.dell.com/.../xps-13-l321x-mlk
(also perhaps you have not the L322X version but the L321X )
mtparet
5 Posts
0
May 13th, 2013 12:00
I tried ALT+PrtScr and R S E I N U B but nothing happenned..
jashsu
11 Posts
0
May 14th, 2013 16:00
Try with an externally attached USB keyboard. I've never gotten REISUB to work with the onboard KB, using either Fn+PrtScrn or Fn+SysRq
mtparet
5 Posts
0
May 15th, 2013 05:00
Even with an externally attached USB keyboard,nothing happen.
bbossola
4 Posts
0
June 18th, 2013 09:00
Any news on this? How do we hit the SYSRQ on a XPS13?
daniel770
3 Posts
0
August 3rd, 2013 02:00
A kernel update (package linux-image-generic-lts-quantal) fixed this for me, as described at bugs.launchpad.net/.../1167624
frapontillo
40 Posts
0
August 7th, 2013 05:00
I just had this very same issue, with the laptop fan speeding up like hell.
veryno
31 Posts
0
August 12th, 2013 21:00
Ja. I replaced my motherboard, hoping that would help. It did not; I still get the lockups. And I'm now on the A9 BIOS. So a hardware defect is (probably) ruled out.
frapontillo
40 Posts
0
August 16th, 2013 01:00
And it happened yesterday again.
dmndev
1 Message
0
October 2nd, 2013 10:00
I have exactly the same issue, XPS developer delivered in August freezes completly on avg twice a week sometimes under load sometimes not. Can happen after 5 mins or 5 days uptime, completely random.
Applications I use most:
Firefox, Eclipse, Terminator, Skype, VirtualBox. It's done it with some or all running.
I have a 2nd monitor, a USB 2 ethernet adapter and a USB 2 hub attached most of the time.
Linux Dell-System-XPS-L322X 3.2.0-54-generic #82-Ubuntu SMP Tue Sep 10 20:08:42 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux
A09 BIOS.
nickelarse
1 Message
0
October 15th, 2013 05:00
I had the same problem with the pre-installed 12.04 on my XPS13. I reinstalled it from the rescue partition, and it still froze every few days, sometimes straight after boot, sometimes after running all day, sometimes under load, sometimes while idle. In other words, totally random freezes every other day unrelated to system state or activity.
I finally stumbled across http://www.howtoeverything.net/linux/hardware/random-freezes-integrated-hd-4000-graphics, which indicated there might be an issue. I tried the Enablement Stack fix, but that completely wrecked my system. I reinstalled again from the rescue partition, then upgraded to 12.10 (after telling Ubuntu it was ok to do non-LTS upgrades), and then 13.04. I've now been running all day, 4 days a week for several months, without a single freeze. This includes compilations of massive projects while running Windows 7 in a virtual machine while running on an external monitor at 2560x1440, so the system is well and truly stressed.
In short: try upgrading to 13.04.