Unsolved
This post is more than 5 years old
6 Posts
0
90770
September 11th, 2013 12:00
Touch Problems With New E2014T
Hi: I have just received a new Dell E2014T. The touch functions are not working properly.
I am running Windows 8-64 with all updates. I have rebooted the computer, the monitor and have reseated the USB cable at the computer.
I have run the W8 calibration SW, and all 14 touch points register properly.
Most touch functions work well, including many that operate on the right-hand side of the monitor (such as "touch and hold", which brings up a context menu, and scroll left and right in the Metro screen).
Except these do not work:
1. Dell's OSD will display, but will not respond to touch or to mouse.
2. When in an application or desktop, the "swipe from right" gesture does not work.
3. Selecting applications from the bottom task bar does not operate properly.
DELL-Chris M
Community Manager
Community Manager
•
56.6K Posts
0
September 12th, 2013 08:00
Camera.Ken,
What specific computer?
Did you test the E2014T USB upstream cable on every available computer USB port?
Did you install the E2014T driver?
Camera.Ken
6 Posts
0
September 12th, 2013 16:00
Hi Chris: thanks for your response.
The host computer is a custom build, roughly 4 years old. It has an ASUS P6T motherboard with latest BIOS and no customization at all. There is oodles of HDD and RAM. It is running Windows 8-64 with all updates
I have tested the E2014T on several USB ports, but not all, since these others are in use for keyboard, mouse, printer and so on. The symptoms remain the same.
However, I connected the E2014T to a new ACER Aspire V5 laptop running W8-64. The right-swipe and other gestures worked effectively until I ran the Microsoft "digitizer calibration tool (tabcal.exe)" on the ACER and calibrated the E2014T touch screen. At this point the E2014T began to show the same symptoms again.
I did install the E2014T driver downloaded from Dell support.
DELL-Chris M
Community Manager
Community Manager
•
56.6K Posts
0
September 14th, 2013 06:00
You mentioned running Microsoft "digitizer calibration tool (tabcal.exe)", is that the same thing as this?
* Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search
* Enter calibrate in the search box, tap or click Settings, and then tap or click Calibrate the screen for pen or touch input to open Tablet PC Settings
* Check that the monitor shown in the Display field matches the screen you want to calibrate
* Tap or click Calibrate, and then follow the on-screen instructions
Camera.Ken
6 Posts
0
September 14th, 2013 09:00
Hi Chris: yes it is.
Microsoft mentions this on one of their web sites, and attributes my problem to something like: "touch points being registered as off-screen", and recommends deliberately touching some near-edge points a little towards the centre of the screen.
DELL-Chris M
Community Manager
Community Manager
•
56.6K Posts
0
September 16th, 2013 08:00
Still investigating the other points.
Dell's OSD will display, but will not respond to touch or to mouse.
* That is normal. The monitor OSD can only be opened via the 3rd from the top monitor button. To navigate in the OSD, use the rest of the buttons.
Anonymous User
1 Message
0
August 11th, 2014 12:00
We'll see if this helps... when I first got this monitor, I was also perplexed as to why the touch didn't work (for me it didn't work at all). I've gotten in the habit of ignoring the USB cable that runs from the monitor to the computer except when the extra monitor ports are usably featured on the side of the monitor, as it just seems like extra unnecessary cable...
Then I came across a review for this monitor on Amazon stating that it needs 'two connecting cable". Unimpressed with his English, even so I tried it and, sure enough, everything seems to work fine, now.
Have a nice day,
-Hofimani