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November 29th, 2022 19:00

U3818DW, KVM issues, #3

I too have similar issues with the U3818DW KVM.

Community Manager

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54.2K Posts

November 30th, 2022 06:00

To receive assistance from Dell support agents they need to first verify the ownership and warranty status. Click the blue "Get Help Now" on the right to start a private live chat session. Share the private U3818DW Service Tag and 20 digit serial number with them. Also provide to them =
* What specific PC model?
* What operating system?
* Explain in detail how the U3818DW is connecting to all PC using all ports and cabling

* Open U3818DW Menu- Others
* Verify what firmware is currently installed on your U3818DW. If older than M3B106, then install M3B106 and retest

(edited)

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