I am getting an error on Networker 19.4 when trying to launch the console, "Unable to log into NMC with AD/LDAP account "Unable to login, verify that the authentication service on [servername] is running". The issues is exactly as described on https://www.dell.com/support/kbdoc/en-uk/000192505/gstd-nsr-error-78-unable-to-login-verify-that-the-authentication-service-on-s-is-running, but this is a Windows server, not Linux.

I have tried some of the commands/tests on the article, using keytool to list certificates, but as far as I can see, LDAPS is not being used in this instance. There are no certificates pertaining to my LDAP server, and I cannot see any connections being opened on port 686, only port 389.

If I try and look at the other referenced link, https://www.dell.com/support/kbdoc/000156132/, all I get is a message saying "This article is permission based. Find another article". I also can't find any Information on configuring LDAPS in the NetWorker Security Configuration guide, mainly because I can't find the guide!

Any help appreciated!