Networking, Internet, & Bluetooth

2 Bronze

Dell Bluetooth 365 not detected in Windows 10 Technical Preview (Builds 10041 and 10049)

When I installed Windows 10 build 10041 on my 2009 Dell Inspiron 1545 laptop my Bluetooth 365 stopped working.  On investigation I saw that Bluetooth had disappeared from Device Manager completely, but no yellow '!' was apparent anywhere.   When I checked the BIOS the Bluetooth card was present.  I researched the issue for a couple of hours and realised that Dell did not have a Bluetooth 365 driver for anything later than Windows 7. (That Windows 7 driver had worked in Win 8/Win 8.1).  I discovered that the card is made by  Broadcomm and is also used by Lenovo in some of its laptops.  I downloaded the following driver from Lenovo's support site and installed it.  When prompted, click the 'update software' button, and a further installation will run.  If you wish, have Device Manager open and you will see the drivers and devices install.

support.lenovo.com/.../ds031759

It worked perfectly and my Bluetooth card was detected and configured and now all my Bluetooth devices work with Windows 10.

The Dell 1545 with Bluetooth is a great workhorse PC and it would have been a shame if it could not have been used with Windows 10.  I hope it is not a sign of forced obsolescence by Dell, and that they will release Win 10 drivers for this venerable old laptop. It is a shame to have to go to a competitor for a driver. Judging by my web research there are many of this model still in everyday use.  I trust this will be of use to other users.

Replies (32)
7 Thorium

There is a universal Broadcom Bluetooth Update which would cover this also:

http://www.broadcom.com/support/bluetooth/update.php

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
2 Bronze

I'm having trouble with this as well.  Updated to windows 10 and now my bluetooth can't be accessed

2 Bronze

Thanks a lot, mate! This was really helpfull :)

2 Bronze

Follow-up:

My fix above worked all right, but it was still a little flaky. My devices, especially my Microsoft mouse would disconnect at random times. I had to pair devices again and again. Now this could be a hardware fault with my Dell Bluetooth 365 card as I have had occasional problems with it coming unseated in the past and I had to open it up and click it back down.  Anyway, I got fed up with re-pairing and looked for an alternative solution.  I ended up removing the Dell 365 entirely and installing a new Intel 7260 combined B/G//N WiFi/Bluetooth 4 card in place of my standard WiFi card.  This was detected first time by Win 10 and has worked flawlessly ever since (3 months+). installation was simple - just six screws.  I recommend it.

Here's the card I bought from Amazon for €35:

http://www.amazon.co.uk/dp/B00N7474CS/ref=pe_385721_51767431_TE_dp_1

2 Bronze

I have downloaded the Broadcom Bluetooth 4.0 Driver and tried to install but half way it stopped.

2 Bronze

I have a Dell studio 1558 and my bluetooth wouldnt work after downloading Windows 10.

After numberous attempts at different things I down loaded Broadcom bluetooth 4.0 driver.

On my 1st attempt my computer didint accept it but on the second attempt it accepted and now i have bluetooth on my computer that works and is compatitable.

I hope this helps others

2 Bronze

Thanks NShortland

I have followed your instruction and downloaded and installed the driver from support.lenovo.com/.../ds031759 .  It worked perfectly and my Bluetooth card was detected and configured and now all my Bluetooth devices work with Windows 10.

2 Bronze

are you experiencing disconnections at random times as NShortland pointed out?

2 Bronze

Hi

Yes my Bluetooth is working perfectly.

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