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N

4911

November 5th, 2013 18:00

Not connecting to Internet

Hoping to get some feedback that will help me with this problem. I have a 15R Insprion and when I went to use the Internet today it said "this page can't be displayed" and it listed some suggestions. When I ran a diagnostic it said my modem connection was broken but my parents computer was working just fine. I'm connected to our house wifi but still no luck opening an Internet page. I even unplugged the router cable and restarted it and that didnt help either.I thought it might have something to do with the airplane mode, but i cant seem to find out to turn it off if that is the issue. If anyone has any suggestions I would really appreciate it! 

9 Legend

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30.3K Posts

November 6th, 2013 03:00

natalienellett,

Places to look to see if your Connection is enabled

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

What virus program and firewall are you using?

Rick

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