Optiplex Desktops

2 Bronze

Mysterious Bluetooth Problem - Advice Needed

Hello Community,

Apologies for this first-time post, I have lurked here for a while and found your advice and support a great help.  Now I have a problem I can't solve:

I have an Optiplex 7010 running in i7 3770 and Win 10, nothing unconventional about it - apart from the fact that bluetooth has suddenly stopped working and although I can see the service is still running (via services.msc), nothing I can do will induce it to see my USB BT dongle.  I've checked the dongle itself is still OK (it is), but no matter what I do I cannot get it to load in device manager.  I've tried loading a separate driver for the device, that failed.  Any advice would be a huge help as I need bluetooth connectivity every day - this is a real problem.

Thanks in advance

NE

Solution (1)

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2 Bronze

Just thought I'd let you know that I have solved this.  It seems that a recent driver update (CCleaner Pro) installed CSR Core Bluetooth 4.0  as the primary BT driver and this is apparently incompatible with Windows 10.  It wasn't showing up as a Bluetooth device in Device Driver, but eventually I found it under USB Controllers (helpful eh?) and rolled it back to "generic bluetooth device", it came alive instantly.


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3 Zinc

@Northern Exile , check to see if you may have turned on airplane mode by accident.

@CdO Thanks for the reply, but this is a desktop PC (an MT) and doesn't actually have an airplane mode ......

@Northern Exile , yes it does, on bottom right of your screen, click on the notification, you will see several tiles with description, expanse if needed.

Ah, I see what you mean.  Flight Mode actually wasn't added to my Quick Actions in the Action Centre, I only had three tiles active - I added it just to make sure it was turned off (it was).  Thanks for the suggestion though

2 Bronze

Just thought I'd let you know that I have solved this.  It seems that a recent driver update (CCleaner Pro) installed CSR Core Bluetooth 4.0  as the primary BT driver and this is apparently incompatible with Windows 10.  It wasn't showing up as a Bluetooth device in Device Driver, but eventually I found it under USB Controllers (helpful eh?) and rolled it back to "generic bluetooth device", it came alive instantly.


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