Optiplex Desktops

[Peace4warrior]

I have recently discovered that my page up and page down keys are not paging in Excel or Word. I have rplaced the keyboard and that made no difference. Contact Microsoft support and the suggested that it is likely a BIOS issue. Is anybody aware how I can go to get help for this. DELL support options is no longer available for me as it expired in 2018.

[fireberd]

If its only Excel and Word, and another keyboard does the same thing its either the Windows OS or the applications.  

[Peace4warrior]

Hi. No I have tried in Google Chrome website pages as well and it does not work there either.

[redxps630]

It may be a bios basic IO issue when pc is not responding to certain keystrokes of a good keyboard.  try replace CMOs battery w a brand new one then clear CMOs settings by jumper reset on motherboard.