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June 27th, 2022 10:00

dell optiplex 7000MT DDR5 Ram campatibility

Dear Support :

I found Optiplex 7000MT Have a Ram Campatibility that cause the system cannot Poweron , when I insert Crucial DDR5-4800 16GB (Micro Chip) , the system can't PowerOn , How can I fix it while using this ram ?

1 Message

June 29th, 2022 08:00

I had a tech call with Crucial and they were able to confirm the compatibility issues with the Crucial DDR5 modules and the Optiplex 7000. They are working with Dell on a resolution, but no ETA they could give me. Just ordered some Kingston instead and we'll see if that works.

Moderator

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26.8K Posts

June 27th, 2022 11:00

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.

9 Legend

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14.2K Posts

June 27th, 2022 13:00

the Crucial DDR5-4800 16GB is too fast for the Dell 7000.  

The following table lists the memory specifications of your OptiPlex 7000 Tower.

Table 1. Memory specifications
   
Memory slots

Four-DIMM slots

Memory type

DDR5

Memory speed
  • 3600 MHz
  • 4000 MHz
  • 4400 MHz
Maximum memory configuration

128 GB

Minimum memory configuration

8 GB

Memory size per slot

8 GB, 16 GB, and 32 GB

Memory configurations supported
  • 8 GB, 1 x 8 GB, DDR5, 4400 MHz, single-channel
  • 16 GB, 1 x 16 GB, DDR5, 4400 MHz, single-channel
  • 16 GB, 2 x 8 GB, DDR5, 4000 MHz, dual-channel
  • 32 GB, 1 x 32 GB, DDR5, 4400 MHz, single-channel
  • 32 GB, 2 x 16 GB, DDR5, 4000 MHz, dual-channel
  • 32 GB, 4 x 8 GB, DDR5, 4000 MHz, dual-channel
  • 64 GB, 2 x 32 GB, DDR5, 3600 MHz, dual-channel
  • 64 GB, 4 x 16 GB, DDR5, 4000 MHz, dual-channel
  • 128 GB, 4 x 32 GB, DDR5, 3600 MHz, dual-channel
isGoodTroubleshooting

June 27th, 2022 17:00

So will you mind help us to report to dell "bios team" have this issue and hope they can fix it at the future bios version ? 

 

June 27th, 2022 17:00

I think is not the main problem that cause cannot power on the computer , I also test KLEVV DDR5 4800 for Optiplex 7000MT and It work fine on the computer , So is that any other solution I can fix it and use the ram??

 

9 Legend

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14.2K Posts

June 27th, 2022 17:00

Dell bios is picky about aftermarket ram not validated by Dell. it can work with some non-Dell ram but not others.  the only potential possible solution is when future bios version comes out, but no guarantee.

7 Technologist

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8.8K Posts

June 27th, 2022 18:00

A Dell will typically clock down the RAM if it's faster than specs.

If RAM is being mixed - mfrs., speed, capacities, and especially volts, that can cause issue.  At least if speed is different, and the RAM works, a Dell run it at the slowest speed of the slowest chip.

In your case with the Crucial RAM not working, and since it isn't completely within specs anyway, best bet is to return it since it's guaranteed to work.  Find some RAM that is within specs.

I checked the Crucial site.  This isn't the first time the RAM they recommend isn't within exact specs.  A few years ago, when I emailed them about some wrong RAM on their website with proof from a Dell Tech Guide, they never changed it.

7 Technologist

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8.8K Posts

June 27th, 2022 18:00

A safe bet?  4800MHz RAM as sold by Dell for 7000 MT:  https://www.dell.com/en-us/shop/pfydresults/274763?categoryId=2999&sid=51 

@redxps630 is right about the slightly slower speeds for the MT.  Yet, the micro has 4800MHz specified.

Optiplex 7000 Spec Sheet.pdf 

9 Legend

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14.2K Posts

June 27th, 2022 19:00

Re:  will you mind help us to report to dell "bios team" have this issue and hope they can fix it at the future bios version?

this and other discussion in community hopefully might reach Dell engineering eventually if enough users complain, but the only known person with some inside connection is the community manager.

Optiplex 7000 has about 40 users benchmark.  these are validated ddr5 desktop model

HMCG78MEBUA081N 2x16GB 5x 135% Dell Hynix ddr5
HMCG78MEBUA081N 4x16GB 2x 127% Dell Hynix ddr5
HMCG66MEBUA084N 2x8GB 2x 130% hynix ddr5

 

7000 MT memory:  DDR5

Memory type

DDR5

Memory speed
  • 3600 MHz
  • 4000 MHz
  • 4400 MHz

7000 SFF memory: DDR4  

Memory type

Dual-channel, DDR4

Memory speed

3200 MHz

7000 Micro memory: sodimm DDR4/DDR5

Memory type

DDR4/DDR5

Memory speed
  • DDR4—3200 MHz
  • DDR5—4800 MHz

June 28th, 2022 10:00

Dell Social Media team has pm me . hope they can help us to report to dell that can resolve my problem 

7 Technologist

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8.8K Posts

June 28th, 2022 11:00

@redxps630 

The hidden forum is a good place to escalate things, especially when there's certain trends.

9 Legend

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14.2K Posts

June 29th, 2022 10:00

a list of DDR5 4800 Module 288pins.  some of the Hynix models below have been validated by users of 7000.

DDR5 4800 Module 288pins
DDR5-4800B 2Gx64 UDIMM 1Rx8 (16GB) M323R2GA3BB0-CQK Samsung [2Gx8 8C]
DDR5-4800B 2Gx64 UDIMM 1Rx8 (16GB) MTC8C1084S1UC48B Micron [2Gx8 8C]
DDR5-4800B 2Gx64 UDIMM 1Rx8 (16GB) MTC8C1084S1UC48BA1 Micron [2Gx8 8C]
DDR5-4800B 1Gx64 UDIMM 1Rx16 (8GB) CT8G48C40U5 Crucial Retail [1Gx16 4C]
DDR5-4800B 1Gx64 UDIMM 1Rx8 (8GB) HMCG66MEBUA081N SK hynix [1Gx16 4C]
DDR5-4800B 1Gx64 UDIMM 1Rx8 (8GB) HMCG66MEBUA084N SK hynix [1Gx16 4C]
DDR5-4800B 1Gx64 UDIMM 1Rx8 (8GB) M323R1GB4BB0-CQK Samsung [1Gx8 8C]
DDR5-4800B 1Gx64 UDIMM 1Rx16 (8GB) MTC4C10163S1UC48B Micron [1Gx16 4C]
DDR5-4800B 1Gx64 UDIMM 1Rx16 (8GB) MTC4C10163S1UC48BA1 Micron [1Gx16 4C]
DDR5-4800B 1Gx64 UDIMM 1Rx8 (8GB) M323R1GB4BB0-CQKOD Samsung [1Gx8 8C]
DDR5-4800B 2Gx64 UDIMM 1Rx8 (16GB) M323R2GA3BB0-CQKOD Samsung [2Gx8 8C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) HMCG94MEBRA102N SK hynix [4Gx4 40C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) HMCG94MEBRA109N SK hynix [4Gx4 40C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) HMCG94MEBRA112N SK hynix [4Gx4 40C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) HMCG94MEBRA121N SK hynix [4Gx4 40C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) HMCG94MEBRA123N SK hynix [4Gx4 40C]
DDR5-4800B 8Gx80 RDIMM 2Rx4 (64GB) M321R8GA0BB0-CQK Samsung [4Gx4 40C]
DDR5-4800B 4Gx72 RDIMM 1Rx4 (32GB) HMCG84MEBQA107N SK hynix [4Gx4 18C]
DDR5-4800B 4Gx72 RDIMM 1Rx4 (32GB) HMCG84MEBQA113N SK hynix [4Gx4 18C]
DDR5-4800B 4Gx72 RDIMM 1Rx4 (32GB) HMCG84MEBQA115N SK hynix [4Gx4 18C]
DDR5-4800B 4Gx72 RDIMM 1Rx4 (32GB) HMCG84MEBQA174N SK hynix [4Gx4 18C]
DDR5-4800B 4Gx80 RDIMM 1Rx4 (32GB) HMCG84MEBRA102N SK hynix [4Gx4 20C]
DDR5-4800B 4Gx80 RDIMM 1Rx4 (32GB) HMCG84MEBRA107N SK hynix [4Gx4 20C]
DDR5-4800B 4Gx80 RDIMM 1Rx4 (32GB) HMCG84MEBRA113N SK hynix [4Gx4 20C]
DDR5-4800B 4Gx80 RDIMM 1Rx4 (32GB) HMCG84MEBRA115N SK hynix [4Gx4 20C]
DDR5-4800B 4Gx80 RDIMM 1Rx4 (32GB) HMCG84MEBRA174N SK hynix [4Gx4 20C]
DDR5-4800B 4Gx80 RDIMM 2Rx8 (32GB) HMCG88MEBRA107N SK hynix [2Gx8 20C]
DDR5-4800B 4Gx80 RDIMM 2Rx8 (32GB) HMCG88MEBRA113N SK hynix [2Gx8 20C]
DDR5-4800B 4Gx80 RDIMM 2Rx8 (32GB) HMCG88MEBRA115N SK hynix [2Gx8 20C]
DDR5-4800B 8Gx72 RDIMM 2Rx4 (32GB) HMCG94MEBQA109N SK hynix [4Gx4 36C]
DDR5-4800B 8Gx72 RDIMM 2Rx4 (32GB) HMCG94MEBQA112N SK hynix [4Gx4 36C]
DDR5-4800B 1x64G RDIMM 2Rx4 (64GB) HMCG94MEBQA121N SK hynix [4Gx4 36C]
DDR5-4800B 8Gx72 RDIMM 2Rx4 (32GB) HMCG94MEBQA123N SK hynix [4Gx4 36C]
DDR5-4800B 4Gx80 RDIMM 2Rx8 (32GB) HMCG88MEBRA174N SK hynix [2Gx8 20C]
DDR5-4800B 4Gx80 RDIMM 2Rx4 (32GB) M321R4GA0BB0-CQK Samsung [2Gx4 40C]
DDR5-4800B 4Gx80 RDIMM 2Rx8 (32GB) M321R4GA3BB0-CQK Samsung
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) HMCG78MEBRA107N SK hynix [2Gx8 10C]
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) HMCG78MEBRA113N SK hynix [2Gx8 10C]
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) HMCG78MEBRA115N SK hynix [2Gx8 10C]
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) HMCG78MEBRA174N SK hynix [2Gx8 10C]
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) M321R2GA3BB0-CQK Samsung [2Gx8 10C]
DDR5-4800B 1Gx64x2 UDIMM 1Rx16 Kit (16GB 2x8G) CT2K8G48C40U5.M4A1 Crucial [1Gx16 4C]
DDR5-4800B 2Gx64x2 UDIMM VENGEANCE Kit (32GB 2x16G) CMK32GX5M2A4800C40 Corsair
DDR5-4800B 1Gx64 SO-DIMM (8GB) MTC4C10163S1SC48BA1 Micron
DDR5-4800B 2Gx64 UDIMM 1Rx8 (16GB) LD5DU016G-R4800GS2A Lexar
DDR5-4800B 8GBx4 ECC UDIMM 1Rx8 (16GB) AD5U480016G-S ADATA
DDR5-4800B 2Gx80 RDIMM 1Rx8 (16GB) M321R2GA3BB6-CQK Samsung
DDR5-4800B 2Gx80 RDIMM 2Rx8 (32GB) M321R4GA3BB6-CQK Samsung
DDR5-4800B 1Gx64 UDIMM 1Rx8 (8GB) KVR48U40BS6-8 Kingston [2Gx8 8C]
DDR5-6000 CL40 XPG 16GBx2 UDIMM Kit (32GB) AX5U6000C4016G-DCLARBK ADATA
DDR5-4800 1Gx64 UDIMM 1Rx16 (8GB) JM4800ALG-8G Transcend
DDR5-4800 2Gx64 UDIMM 1Rx8 (16GB) JM4800ALE-16G Transcend
DDR5-4800 4Gx64 UDIMM 2Rx8 (32GB) JM4800ALE-32G Transcend
DDR5-4800B CL40 4Gx64 UDIMM 2Rx8 (32GB) KVR48U40BD8-32 Kingston [2Gx8 16C]

7 Technologist

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8.8K Posts

June 29th, 2022 11:00

Some people do use it successfully, but careful about KVR (Kingston Value RAM).  It has caused problems in Dell's.  Seems to be hit or miss sometimes.  Regular Kingston RAM is ok.

July 2nd, 2022 09:00

Hong Kong has no Kingston Value DDR5 So I buy KLEVV and It work on my computer 

1 Message

November 3rd, 2022 08:00

Are these all modules that work with the Dell 7000MT or how do I tell? The columns to the far right are blank boxes to me, I don't see any kind of graphic if there's supposed to be one.

Thanks,

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