Broken Screen - No answer from customer service

Hello,

It seems that Dell customer service only contact me when I write in the forum !!! Here I am writing again and hoping for an answer to the email I sent days ago !!! Dell customer care can you please give caracteristics of the laptop you are offering in replacement?

It is unbelievable how the quality of customer service of Dell is bad !!! My laptop was broken in the end of November and I am still waiting for a replacement !!!!!