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99170
May 22nd, 2013 07:00
3TB disks for DELL PoweEdge R510 with PERC H700 Controller
Good afternoon.
Currently we have 8 x 1Tera disks in our PorwerEdge R510.
- 1 RAID 1 for the 2 first disks, wich have the OS(Windows Server 2008)
-1 RAID 5 for the other 6 disks
We are trying to upgrade our RAID 5 with new 6 x 3TB disks.
The problem is that OpenManage reports that the disks that we inserted are 2TB, and the state is "unsupported".
Screenshot:
| Status | Name | State | Failure Predicted | Certified | Bus Protocol | Media | Capacity | Used RAID Disk Space | Available RAID Disk Space | Hot Spare | Negotiated Speed | Capable Speed | SAS Address |
| Status: Non-Critical | Physical Disk 1:0:4 | Unsupported | No | No | SATA | HDD | 2,047.38GB | 0.00GB | 2,047.38GB | No | 6.00 Gbps | 6.00 Gbps | 4433221103000000 |
| Status: Non-Critical | Physical Disk 1:0:5 | Unsupported | No | No | SATA | HDD | 2,047.38GB | 0.00GB | 2,047.38GB | No | 6.00 Gbps | 6.00 Gbps | 4433221102000000 |
| Status: Non-Critical | Physical Disk 1:0:6 | Unsupported | No | No | SATA | HDD | 2,047.38GB | 0.00GB | 2,047.38GB | No | 6.00 Gbps | 6.00 Gbps | 4433221101000000 |
| Status: Non-Critical | Physical Disk 1:0:7 | Unsupported | No | No | SATA | HDD | 2,047.38GB | 0.00GB | 2,047.38GB | No | 6.00 Gbps | 6.00 Gbps | 4433221100000000 |
The firmware of the PERC H700 is:
| Firmware Version |
12.0.1-0091 |
| Driver Version |
4.31.01.64 |
| Storport Driver Version |
6.0.6002.18005 |
Do you know why is this happening? Do we need to do a Firmware update to the PERC Controller? If so, will this erase RAID 1, the OS disks?
Thanks in advance for your help!
Cheers.
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osprey4
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May 23rd, 2013 16:00
If you change to UEFI, you'll need to reinstall the operating system. UEFI changes completely how the OS reads the system hardware, so there's no avoiding a reinstallation.
Updating the firmware will not impact the RAID array.
roeseler
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May 27th, 2013 08:00
Hi Osprey.
Just to let you know that we only had to update the controller's firmware.(www.dell.com/.../DriverDetails), redo the RAID5 through Dell OpenManage and Windows immediately recognized the drive.
Everything is running fine without the need to change the BIOS from MBR to UEFI.
Thanks again for your help!
Cheers!
osprey4
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May 22nd, 2013 17:00
Hi Roeseler,
Please see if this Techcenter article is helpful.
The TechCenter forum may be the best place to get further help.
roeseler
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May 23rd, 2013 03:00
Hi Osprey.
Thanks for the feedback! I also found the same article yesterday but I have some doubts... I checked my BIOS and it us UEFI capable, but I have 2 questions:
a) If we change to UEFI, will that reset our RAID 1, therefore loosing all the information/Operating System?
b) Besides changing to UEFI, since we also have to update the Perc H700 controller firmware, will that reset RAID 1? if question a) is negative, of course.
Thanks,
Roeseler
osprey4
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May 27th, 2013 14:00
Good to hear!
IgorAndev
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August 28th, 2014 05:00
Hello,
Im currently experiencing the same issue can you please provide me the Part/Serial numbers of the 3TB physical drives you inserted in your server ?
So i can purchase same which are proven as working?
Thank you in advance.
roeseler
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August 29th, 2014 01:00
Hello.
Here they are:
Model: WD3000FYYZ-01UL1B0
Serial: WD-WCC13009224592245
Part Number: WD3000FYYZ-01UL1B0 DELL
Cheers!