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June 20th, 2016 14:00

Multiple disk failures - VD offline

We had multiple simultaneous disk failures. I don't think all of these disks are failed, I think there is some bug in PERC 6 firmware or HDD firmare that I would like to know, because I've lost the whole RAID volume

Here you can find the whole log starting form a SAS_DISCOVERY event.

http://pastebin.com/KwAFw0wz

If this is a known bug, I would like to know the exact version where it is fixed, as I have other servers with PERC 6i (different firmware version) and same HDD but with different firmware to check.

I think this is a CRITICAL bug/issue. Is almost impossible that 4 drives fails in a couple of minute/hours with no apparent reasons. SMART doesn't report any issue.

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93 Posts

June 20th, 2016 22:00

The server is a PE2950

A consistency check was ended properly a couple of hours before these multiple failures

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93 Posts

June 21st, 2016 01:00

In addition to understand why I had multiple PD failures at the same time after a couple of hours from the last Patrol Read and consistency check, I would like to update an R710 with the same PERC 6i

What do you suggest, upgrade everything through Lifecycle controller or applying only the RAID firmware and HDD firmware that you provided ?

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93 Posts

June 21st, 2016 09:00

I've updated hdd firmware and perc6 firmware to the latest versions on a similiar server.

I hope that this doesn't happens anymore or I'll have very big troubles if dell is unable to debug big issues like this with their hardware.

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