We had exactly the same problem with firmware 00.00.00.00 on two controllers.
We could finally resolve the issue by deleting and reinstalling the firmware:
Download the LSI management software megarec contained in this package:
Wipe the old firmware using these commands:
megarec -writesbr 0 sbrempty.bin
megarec -cleanflash 0
Reboot the machine and write the new firmware from the dell package:
sas2flsh -o -f h200a.fw
This did the job for us and now both controllers are working as expected.
Now, the card has no BIOS extension, so you will not be able to hit CTRL-C to configure the card. The configuration needs to be done from inside the OS.
If you want the BISO extension back, execute:
sas2flsh -o -b mptsas2.rom
Please refer to the source for more information: http://www.vladan.fr/flash-dell-perc-h310-with-it-firmware/