PowerEdge Hardware General

2 Bronze

Dell PowerEdge 2900 Firmware Update

I am attempting to update the firmware on our PowerEdge 2900 server using the following instructions:

www.dell.com/.../SLN296511

And using this ISO from Dell's website: dell.app.box.com/BootablePE2900

However, when I boot to this image and it runs through its process, it tells me my system is not compatible.  It lists out the systems which are compatible, and the 2900 is not on that list.

My great confusion stems from the fact that I downloaded this image directly from the Dell website, using the link they provided for my specific server.  I'm at a loss as to where to look now, so hoping someone can help.

Thanks,

Greg

Replies (15)
Anonymous
Not applicable

Hello.

Sounds like it is not an ISO for PE 2900 server. You burn another ISO from this link: www.dell.com/.../drivers. Select appropriate Operating System, Systems Management and locate Dell Server Update Utility. Find instructions at the bottom of the ISO page.

2 Bronze

Thanks for the reply Robert!  I'm just confused, because the file I downloaded from the Dell website, is the one that is listed under the PE 2900 model.  It even says as much on the download page I linked to above.  I included links to show that the Dell website actually sent me to this particular ISO file.

I can't really find exactly what you've referred to above in the download list, though.  The server itself is running ESXi 5.1, so does that mean what I need is the following:

en.community.dell.com/.../20898177

??

Also, this is clearly stated as NOT bootable media, so I have no idea how I would get this to work.  Ideally, I just want to boot up to a utility and let it upload the firmware automatically.

Thanks,

Greg

2 Bronze

This forum is unusual - it says I posted my reply already but it's not there.  Now it won't let me post again.  ***?

Anyways, here is what I said, again:

Thanks for the reply Robert!  I'm just confused, because the file I downloaded from the Dell website, is the one that is listed under the PE 2900 model.  It even says as much on the download page I linked to above.  I included links to show that the Dell website actually sent me to this particular ISO file.

I can't really find exactly what you've referred to above in the download list, though.  The server itself is running ESXi 5.1, so does that mean what I need is the following:

en.community.dell.com/.../20898177

??

Also, this is clearly stated as NOT bootable media, so I have no idea how I would get this to work.  Ideally, I just want to boot up to a utility and let it upload the firmware automatically.

Thanks,

Greg

Anonymous
Not applicable

Yes, the ISO is not bootable. You will have to burn it to a DVD/CD and then boot to it. See instructions at the end of the page.  www.dell.com/.../DriversDetails

2 Bronze

Thank  you again, but none of this makes any sense at all.  There are 30 pages of PDF instructions talking about all kinds of stuff about which I could care less.  I just need to know how to run the [ADMIN NOTE: profanity removed]program, but I can't find that anywhere.  Why is this so difficult?  It's like Dell wants us to be forced to sift through hours of worthless type and dig forever before we find a very simple answer to a very simple question.  It's a program, there should be basic instructions to tell me how to execute the *** thing.  At the end of the day that's all this is going to be.  I put some files on a drive, then execute one of those files from somewhere.  The process should be automated more or less.  I don't want to spend 4 hours reading a manual to figure out how to do something that should take 5 seconds.

Can you help me directly?  You seem knowledgeable, but for some reason rather than offering direct assistance, you are pointing me to FAQ's and Read Me's and manuals.  You say burn this to DVD and boot to it, but the ISO is not bootable.  So, how would that work?  If I have to run the program from the command line interface, do I do that through putty?  Are you able to guide me a bit here, rather than pointing me to hours of reading?  I appreciate your help, don't get me wrong, but at this point I'm asking for some advice, not just a pointer to a manual.  Can't I just load these files on a drive somewhere and run a command?  Why can't I use the bootable ISO that DOES boot up and run, which comes from the Dell website and states very clearly it is for my system, but throws errors when it runs?

Moderator
Moderator

Hello

The KB article you linked is not a support page that is actively maintained. That is a list of custom repositories that an agent put together a few years ago. I will reach out to the person that created that article to have it taken down since some of the repositories are not functioning correctly.

The SUU that Robert mentioned is a repository. It is used in conjunction with the SBUU. You will need to download and boot to the Systems Build and Update Utility. Once you are booted to the SBUU you will have the option to perform updates. It will request the repository location. You can direct it to the SUU as the repository location.

If you continue having issues performing the firmware update then please specify which firmware you are trying to update.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

2 Bronze

Guys - I really appreciate the assistance.  I truly do.  But unfortunately you're speaking Chinese to me to a degree and I'm still quite confused.

I am very savvy, and learn quicker than most.  But I am not your average IT person.  I've never taken any classes for this, or ever obtained any form of certification or degree for anything IT.  That said, I have always been highly skilled in technical matters in general.  I've been personally handling all "desktop support" for our small business for several years now, for example.  But the first time I actually had to take on the responsibility of administering a server was only about 3 months ago.  I have learned a huge amount about VMWare since then and feel extremely comfortable with our virtual machines, but unfortunately I am not as comfortable with the actual Dell hardware yet (as you can see).

So let me clarify exactly what's going on.  I am currently administering five Dell PowerEdge servers at this time (3 R515's, a R430 and a 2900), and am simply trying to update them to current specs.  The R430 was easy, just booted in to Lifecycle and it did everything automatically.  The R515's are our production machines, though, and I am trying to use the 2900 as a test before I move on to the R515's.  The 2900 has likely not been updated in a VERY long time, if ever.  I'm guessing the same is true for the R515's - none of them are current enough for me to simply boot to Lifecycle and auto-update.

As to your question, unfortunately I have no idea how to tell you what specific firmware I'm updating.  I actually want to update any and all firmware that currently requires updating.  The idea here, again, is that I want all of our equipment to be running the correct, current firmware.  I know from Dell OpenManage for example that we need to update firmware, at the very least, for the RAID controller (it's throwing a warning on all three R515's).  I was very happy to find an option for a bootable ISO that would do this for me automatically, but now it sounds as though that is not an option.  That's fine.  But "Plan B" is not going so well for me and I was hoping for some direct assistance.

To that point, I'm hoping you can help a greenie out here, and perhaps be a little more direct with me than you would with someone who is experienced in working on Dell servers.  I am not that.  For example, can you perhaps point me to the appropriate SBUU and SUU for this purpose?  I don't even really know what these things are, although I know the acronyms stand for now per above.  I am assuming, based on what you've stated above, that likely the SBUU is some form of bootable image that I can use to run the SUU?  If so, that sounds relatively straight forward - but I don't really know where to find said SBUU or the appropriate SUU?

Thanks,

Greg

Moderator
Moderator

You can find both on the download page for the 2900

http://www.dell.com/support

Here is the direct link for the SBUU:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=YH0GX

Here is the SUU:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=02XJG

Boot to the SBUU, select the update option, and follow the on-screen instructions.

Thanks

Daniel Mysinger
Dell EMC, Enterprise Engineer

2 Bronze

Thanks - I will give it a shot as time allows.  I have unfortunately been too busy the past few days to give any time to this, but I will get to it at some point this week I'm sure.

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