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December 3rd, 2022 09:00

IDRAC TSR - viewer.html don't exist

Hi.
After downloading the Technical Support Report, I cannot find the viewer.html file which is supposed to be in the TSR directory!
The TSR file is from a server with IDRAC8.

Thanks

4 Operator

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3K Posts

December 4th, 2022 03:00

Are you able to see other files on TSR file?

2 Posts

December 9th, 2022 10:00

Hi Shine K.

Yes I can see the "mut" and "sysinfo" directory as well as their contents (.xml files).
I download the report from another server with idrac8 and I have the same result. (no viewer.html file) On the other hand, on our servers with idrac9, the viewer.html file is present.

1 Message

February 14th, 2024 13:07

Hi,

i have been experiencing the same problem. No matter how many times I try, there is no viewer.html file in TSR directory. 

Hase anyone been able to figure out why is this happening and how to fix it?

Moderator

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3.4K Posts

February 14th, 2024 17:23

Hello,

is the iDRAC fw up to date?

Thanks

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