Unsolved
2 Posts
0
358
IDRAC TSR - viewer.html don't exist
Hi.
After downloading the Technical Support Report, I cannot find the viewer.html file which is supposed to be in the TSR directory!
The TSR file is from a server with IDRAC8.
Thanks
Unsolved
2 Posts
0
358
Hi.
After downloading the Technical Support Report, I cannot find the viewer.html file which is supposed to be in the TSR directory!
The TSR file is from a server with IDRAC8.
Thanks
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DELL-Shine K
4 Operator
4 Operator
•
3K Posts
0
December 4th, 2022 03:00
Are you able to see other files on TSR file?
S.Chulak
2 Posts
0
December 9th, 2022 10:00
Hi Shine K.
Yes I can see the "mut" and "sysinfo" directory as well as their contents (.xml files).
I download the report from another server with idrac8 and I have the same result. (no viewer.html file) On the other hand, on our servers with idrac9, the viewer.html file is present.
Gabi1993
1 Message
0
February 14th, 2024 13:07
Hi,
i have been experiencing the same problem. No matter how many times I try, there is no viewer.html file in TSR directory.
Hase anyone been able to figure out why is this happening and how to fix it?
DELL-Marco B
Moderator
Moderator
•
3.4K Posts
0
February 14th, 2024 17:23
Hello,
is the iDRAC fw up to date?
Thanks