PowerEdge Hardware General

[M.Hani]

Hello,

I need to update the R940 servers. I have downloaded the latest SUU version and are using lifecycle controller to update the firmwares from local CD mounted ISO file. but after inquiry the catalog.xml when applying for update, I will face UPDATE failed.

surprised everything is ok but I don't know the reason for failure.

Any suggestion ?

[DELL-Chris H]

Mohammad-t5tDw,

Would you confirm a couple things for me?

Did you use Repository Mgr to create the ISO from SUU?
Are you seeing any specific errors being displayed?
What specific SUU did you download, would you provide the link?
What OS is installed on the server?
Have you attempted to run SUU from the OS?

Let me know what you see.

[M.Hani]

I didnt use repository manager to build the SUU. I have downloaded SUU linux form below link.

https://www.dell.com/support/home/en-us/product-support/product/poweredge-r940/drivers

OLE 7.9 installed on servers.

I have tried to install it from linux OS but need a lib GUI to be installed on OS. But I prefer to use LC for update.

everything seems goes well. I mean in LC I use firmware update , local path and choose the catalog.xml. all new firmware will be detected and the status is ready to apply. but when I apply the LC is going to download the firmwares from repository to OS but promt an erorr that UPDATE firmware failed without any more message.

I have check that linux service module not installed on OS. is it the cause of problem ? 

[Dell-Dheeraj]

Hi @Mohammad-t5tDw,

Can you point us to the exact download page of the SUU that you have downloaded?

e.g.- https://dell.to/40Fvwqt

[M.Hani]

https://dl.dell.com/FOLDER09263225M/1/SUU-LIN64_22.11.200.513.ISO

[M.Hani]

installing modules and firmwares are not simple on DELL poweredege it seems.

I tried to install also Service Module and Service module Installer on OS. Regret messages the OS is not supported as we have Oracle LInux 7.9 and I have downloaded RHEL 7 version.

I tried to install Service Module Installer v4.2.0.0 but facing an error that Update prereq not available. regret nothing reported as required prereq !!!!!!!!

I downloded HBA .bin file for linux but with iDRAC cant be installed and iDRAC says the format is unkown. !!!!!!!

what is going with DELL POWEREDGE FIRMWARE UPDATE !!!! why complicated ??

Please any good suggestion.

[Dell-Dheeraj]

Hi @Mohammad-t5tDw,

I am sorry that the updates are not going through.

Can you please help us with the screenshots of the errors that you get for failed updates.

[M.Hani]

Maybe compatibility issue ! where can I check the compatibility of iSM v4.2.0.0 and Oracle Linux 7.9 ?

[DELL-Marco B]

Hello,

you can check that here 

Dell EMC iDRAC Service Module 4.2.0.0 Release Notes | Dell US

Thanks

[M.Hani]

Thanks. iSM v4.2.0.0 i compatible with RHEL 7.9.

So why the update not running !!