deleting a group in "my products" at the dell website

Hello, thanks for choosing Dell. Do you think you can show us a pic of the product as to what you are referring to so that I can understand you better? With the information given now, I am having quite a hard time. Thank you and have a good one!

I log in on the dell.com web.
Then go to My Products ("Mina Produkter" in swedish).

There i see my registered servers and such. And the groups.
And i can create groups, add/remove products from groups... but not delete groups?

Hello,

normally you have on the right three dots for each product. Click on it you should be able to remove the product.

Thanks

I want to delete groups, not products.

Alexander-36725,

You should be able to go to Users and Groups, then select Product Groups tab, from there you should be able to delete or edit them.

Let me know if this helps. 

Where do i find "Users and Groups"??

Hello. I had a look myself and I can't find that either:  I'm thinking it could be some access level issue.

Ok. So this is impossible?

Or i need to create a jira ticket with the dell backend team?

But really, am i the only one who has noticed this??

Whats the best way to do this?

Hi @Alexander-36725,

Please try submitting a ticket to the Dell backend team.

Hi @Alexander-36725,

Please contact the Dell support team using any of the product's service tags.

The support team will check if they can log a ticket on your behalf or they will provide the required information.

Haha, that was kind of a joke.

I wouldnt know how/where to do that.

Or do you have a link?

Hi @Alexander-36725,

Please enter the service tag id in the below link and you will be provided with the option to open a case through chat/call/WhatsApp with the support, you can choose one at your convenience.

https://dell.to/3imDp2w

I cannot say this for everyone, but personally, I didn't come across customers who faced this issue.

i'm having the same issue. it's quite annoying to have all those empty groups hanging around.