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Lorenso-Denis

updated

4 years ago

0

2056

May 23rd, 2022 11:00

iDrac 7 PowerEdge R720 license information help

Greetings. I have PowerEdge R720 с iDrac

But there are no signs of life, the indicator is off, it is impossible to connect through the web interface

First question, if the license for idrac is missing, should the LED indicate this?

it should burn in color or go out

 

The second question is how to check the installed license for iDrac, because the license was not installed by the service code when buying, iDrac value is 0

528-10002 : iDRAC7 Express

Part Number

KMCM0

Description

INFO,IDRAC7 EXPRESS

Quantity

0

 

The third question is whether this is due to the broken BMC and IPMI, they are both disabled and there are errors on them. LifeCycle Controller is also disabled in POST and unable to update firmware, not system collecting Inventory and BIOS configuration save errors

20220523_030624.jpg

 

 

  • DELL-Joey C

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    Posted May 24th, 2022 01:00

    Hi @Lorenso-Denis,

     

    If iDRAC license is missing, it will only indicate when you try to access iDRAC menu. There is no LED indication. In which LED are you mentioning? https://dell.to/3lDumZj

     

    Secondly, from the ordering details that you provided, it seems that there is no iDRAC license is purchased.

     

    Thirdly, yes, it should be that the OS is not able to communicate with BMC. 

     

     

    DELL-Joey C

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  • DELL-Chris H

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    Posted May 24th, 2022 09:00

    Lorenso-Denis,

     

    With the LCC and idrac showing disabled I would recommend powering down the server, removing the power cables, and then hold down the power button for 20 seconds to drain the flea power. After that open the cover of the server and locate the NVram-Clr jumper on the motherboard (near power supplies connection point to board) and then move the jumper over, after doing so power up the server and complete the clearing of the NVram. Then power down the server and restore the NVram_Clr jumper back to its original location. After that is done then power the server and see if the iDrac/LCC are no longer disabled.

     

    Let us know.

     

    DELL-Chris H

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  • 770

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    Posted May 24th, 2022 09:00

    IPMI will it also not work?

    Then another question, if the Lifecycle Controller is disabled, how to enable it if should be enabled via iDrac?

    On boot it shows "LifeCycle Controller is disabled" and no F10. Due to the disabled LCC, it is not possible to update drivers and firmware in Windows, because. the inventory fails and the update terminates with an error. The server is non-fully functional. Fans always full speed

    Also present error SWC0700

    When installing a trial license for 30 days for iDrac Enterprise is also an error

    As I understand it, there was an attempt to update and it costs Bios version 2.9.0 and where is iDrac with LCC, can LCC not work because of this, and if so, how to downgrade LCC to Legacy version

  • 767

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    Posted May 24th, 2022 09:00

    I can’t figure out why the system services of the board do not work, how to enable them, and why the coolers are spinning at a constantly high speed

  • 765

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    Posted May 24th, 2022 10:00

    This has already been done.

    As before

    iDtac error SWC0700 and not available in BIOS

    LCC disabled in boot

    Wondering how to enable LCC wthout iDrac

  • DELL-Chris H

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    Posted May 24th, 2022 13:00

    Lorenso-Denis,

     

    Thank you. 

    Are you able to confirm what revision the BIOS, iDrac and LCC are currently at? Also, was anything changed or updated before this issue appeared?

     

    DELL-Chris H

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  • 756

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    Posted May 24th, 2022 15:00

    I installed all versions BIOS, and LCC & iDtac there is no way to find out.

    Inventory fails. Open Manage does not work, IP iDrac do not get

    What are the ways to find out the firmware versions?

    Collecting Inventory by OS firmware iDtac & LCC does not show

  • DELL-Young E

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    Posted May 24th, 2022 20:00

    Hi, personally I suspect this is not a matter of license gone but it seems more like the iDRAC my have been damaged.

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  • DELL-Chris H

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    Posted May 25th, 2022 07:00

    Lorenso-Denis,

     

    I am inclined to agree with Joey here, it may be an issue with the iDrac itself, but am still curious as to the cause.

    Did you confirm if any changes, either hardware or updates, were performed right before this issue started?

    I ask because if you jump too many updates, or if you get the idrac too far from the BIOS, it can cause issues like this.

     

    Let us know.

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

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  • 717

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    Posted May 25th, 2022 07:00

    20220525_165450.jpg

    Saved iDrac boot log, looks like read/write errors

    In this case, LCC &/or System Services won't work either?