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DELL TL2000 DRIVE WARN OR CRIT TAPE ALERT

Hi, 

Since I update the version of veritas to a more recent one, the tape booth is continuously issuing messages of dive warn or crit tape alert and veritas marks the tapes as withdrawn.

Device      : <FLX15D48F@es.gestamp.com>

Attention : Drive Warn or Crit Tape Alert flag

 

            Event Code:                      0x84 - tape alert

            Element number:                  0x16, 22

            Drive number:                    0x01, 1

            Tape Alert Flag:                 0x04, 4

 

This message was generated automatically from

IBM      3573-TL        

 

can you help me??

 

Thank you

 

Solution (1)

Accepted Solutions

Hello sahernandez98,

 

This may help : https://dell.to/3sOvVHP

You should be able to view the Inventory of the library via the RMU to determine which tape is "bad". Remove that tape from the library and that should clear out the Media Attention

 


Dell -Charles R
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Dell Technologies | Enterprise Support Services
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Replies (18)

Hola @sahernandez98,

 

You can try to reset the TL2000 back to factory settings and see if that fixes your barcode issue.  If it doesn’t then you will need to replace the chassis as the barcode reader is part of a chassis replacement.

 

Regards.


Diego López
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Dell Technologies | Enterprise Support Services
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Hi

I do it the reset with option "Configure Library" - " Save/Restore" and the library send me the same error. 

Do you want the dump file? 

 

thank you

Hello @sahernandez98,


This might be caused by a hardware error and indeed a dump file analysis would be required. Is the TL2000 still in warranty?


If it still not in warranty you will need to contact your country phone support and ask for an out of warranty quote.


Regards.


Diego López
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Dell Technologies | Enterprise Support Services
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Hi

 

TL2000 isn't in warranty . The support tell me that if i write in the support you can offer me the piece that i needed. 

Thank you

Sahernandez98,

 

We need to get a service dump log from the system, and a drive dump log from the tape drives before going forward. In most cases it is old media or the drive may need to be cleaned, but we really need logs to know for sure.

 

What I suggest is that you upload those logs to upload. dell. com and then private message Diego and myself the svc tag you used to upload, so that we may locate and retrieve the logs.

 

 


Chris Hawk
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How i can send you the dump files, i try to send you with a private message but the web show me that is not compatible with format .trc and .bin

 

How i can send you?

 

Thank you

You would need to upload them to the dell upload page, found here.

After you upload the logs then you will need to private message Diego and I the service tag you used to upload them.


Chris Hawk
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
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ok, i send you tomorrow because the web page is with service unavailable

 

thank you

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Hi

i only can upload the library dump because the web page show me a message that the extension of drive dump is no compatible. The files .bin i can't upload

 

thank you

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