PowerVault

[mustafa aldik]

Hi every one 

I have dell scv2080 with controller fault 2 of them not working i replace one of them with new one the quastion is how can i get the same configration in the new controller .. i have important data that i cant lost please any one can help me .. thanx 

[DELL-Chris H]

Mustafa Aldik,

To start with, what I suggest is that you verify Secure Console is enabled, as seen on section 4 here. Also, if you private message me the serial # for the controller we can look into the issue as well.

I ask this so we can confirm the issue to determine the best way to proceed.

Let me know.

[mustafa aldik]

I have console cable .. what i need so you may enter remote access and look closer for the issue

[DELL-Chris H]

Mustafa Aldik,

If you are needing us to connect then you would need to call in to support, as they would be the ones able to directly connect. 

Hope this helps.

[mustafa aldik]

Ok how can i open a ticket with support ?

[DELL-Chris H]

You could call in at 1-800-456-3355, or the regional number for the area you're in, and then provide the svc tag and then you should be routed to the correct group.