I am posting this for others so you may not need to waste hours trying to get a solution.
I've spent probably 5-6hrs either searching the Dell website, chatting with Sales Support, Tech Support, online and on the phone, and then getting redirected from Sales (Spare Parts are sales I imagine), to tech support (but they say it is Sales that need to deal with this. Then I finally got onto a helpful operator that sent me to the Australian ProSupport team.
NoOne in Dell has any idea of what I am talking about when I'm taking the very information from the Setup and Specifications document for the Precision 3650 Tower, page 21
"Preloaded components included with storage drives
NOTE: Users/Customers would need to install thermal pad for M.2 NVMe drives, SATA cable and tray to install 2.5" or 3.5"
SATA hard drives.
Following customer kits are sold separately for 3rd party storage drive installation:
● Thermal pad for M.2 NVMe Solid state drive
● 2.5-inch SATA Tray and cable for 2.5-inch Hard drive
● 3.5-inch SATA Tray and cable for 3.5-inch Hard drive"
No One in Dell knows about these. Why? Why are they not listed onliine I've searched countless terms that could be the correct one but nothing comes up.
Well I've found them on eBay. (Dell 3.5" T3630 3620 3640 T3650 8910 8920 8930 8940 HDD Bracket Caddy 065KHD | eBay )
The code for the caddy trays are supposedly 065KHD, I've even searched that on the parts online ordering list. Nothing.
I've only just received my Precision 3650 Tower and I'm already questioning where the incredible Dell Sales and Support mechanism that was around just a few years ago has gone?
I've been in IT for 35yrs and the last place I managed we used Dell extensively because we were able to get what we need without hassle. I've missed that over the last 24hrs. Hopefully those reading this have better luck than me.
