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8 Posts
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3898
November 28th, 2021 13:00
Conflict with the GPU (NVIDIA Quadro M1200) - crashes in Photoshop
The Dell support team tried to help me with this issue but so far with no success. They remotely ran some tests and diagnostics, all came back fine, and updated all drivers.
Maybe you can help me or have an idea or can direct me to another site?
Photoshop crashes on my Dell 5520 Precision Laptop (Windows 10) - There's a conflict with the GPU (NVIDIA Quadro M1200). It’s not a Photoshop issue. I ran several versions. Always the same, but I have no problem with my Surface Pro 7.
Here's what happens.
- Photoshop hangs up. I can't do anything.
- After a few minutes or a minute, but not immediately, this error message shows up (Please see also photos below):
Unable to communicate with Display Driver
- After a little while, if I let the computer sit for a few minutes, I get another message and the blue screen of death with the following message (again, please see below)
Stop code: VIDEO_DXGKRNL_FATAL_ERROR
The machine runs stable with the NVIDIA Quadro M1200 disabled. But when I disable the NVIDIA graphics unit, it runs slower, and I have to slow down sketching in Photoshop.
I don't know when this problem started. It must have happened with some Windows or Dell update some months back.
I also depend on the scrubby zoom function in Photoshop. It's much slower with the NVIDIA GPU disabled.
Here's my workaround: I go to Photoshop and keep working in Photoshop, it will run fine, but I can't take breaks. I have to keep working on it. The program might hang up if I jump to another app, like Chrome or InDesgin, and spend too much time away from Photoshop. That also happens when I take a coffee break from the computer.
The computer doesn't always fall asleep with Photoshop, or it might hang up Photoshop.
I suspect some issue between Dell sleep function and may be an incompatibility of some sort.
A year ago, I tried to fix the falling-asleep issue with Dell, and it seemed to work at first, but then I noticed it again. I gave up on it because it doesn't affect my work. It's just a safety issue for me.
Closing the lid does the trick.
Unfortunately, I can't emulate the problem with precision. It just happens. Photoshop hangs itself up. After it happens, I need to do a restart. If it happens too often, I have to disable the graphic card in the Device Manager and work in slow motion. Very annoying.
I also wondered if the computer or graphic card gets too hot, but I have a cooling pad and noticed the problem even when I hadn't done much work, and the computer was still cold.
Do you have any suggestions?
I appreciate your help in advance or for directing me to the right place.
I'm working with 16 GB of RAM
4 GB Graphics Unit
I' am also pasting a few screenshots of the issue below.
rwzeitgeist
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20 Posts
1
November 28th, 2021 15:00
I suggest you get Adobe involved, or at the very least start a discussion thread in the Adobe Support Community. They might provide more details about the failure that's causing the messages.
There's also the possibility that recent changes to the video driver cause the failure, i.e., you might want to try older versions.
You might also want to try running other graphics intensive apps or benchmarks to see if the problem is isolated to Photoshop or if it also shows up when running other apps.
MartinSchuchert
8 Posts
0
December 4th, 2021 07:00
Maybe I should have added that I sent the computer to Dell. They'll likely do a reinstall, and I hope that this will clear up the problem.
MartinSchuchert
8 Posts
0
December 4th, 2021 07:00
Thank you for your reply. It isn't a Photoshop issue. It happens outside of Photoshop, for example with SketchUp. I don't use that a lot though. Often it happens after I have been stressing the system.
Fred214
1 Message
0
December 26th, 2021 06:00
thanks for advice.
kazuhiko
4 Posts
0
June 29th, 2022 23:00
I have same issue with precision 5520..
I can not fix it yet...
I am tring...
DELL, Help me !
harydas
1 Message
0
July 11th, 2022 13:00
i'm facing the same problem, making me crazy
Adobe1Kanobe
5 Posts
0
July 25th, 2022 14:00
I am having the same problem, even down to the inter App problem and the delay issue . i had PS open but was not using it when it crashed and I got the same blue error screen . i get the same error code . i have tried so many things and have had three remote sessions with Adobe . this issue has been going on for months . it is exasperating .
MartinSchuchert
8 Posts
0
July 30th, 2022 14:00
Thanks for your reply. It's not an Adobe issue. I switched my computers from Dell's to Surface. One is a surface studio laptop also with a nvidia video card. I have no issue on the surface computers.
MartinSchuchert
8 Posts
1
July 30th, 2022 14:00
I gave up. I switched my computers from Dell's to Surface Microsoft's. I bought a Microsoft Surface Laptop4 - no issues with Photoshop - I love it. I liked it so much that I bought a Microsoft Surface Laptop Studio this month with a NIVIDIA card and more power. Also, no issues. It's NOT a Photoshop issue.
Good luck!
Daveonadell
1 Message
0
August 13th, 2022 19:00
Almost exact issue except the error is a Driver Power State Failure. Otherwise it’s the exact same behaviour. I can’t multitask with photoshop open otherwise photoshop will crash and often causes a Blue screen of death. I have updated the drivers to the very latest and it keeps happening. The only way to use photoshop is not with any form of sleep or multitasking. I‘m on a Precision 5530 and have done a complete reinstall of Windows (11) and it still keeps happening. I wonder if it’s something to do with the dual GPUs crashing Windows 11. Windows 10 never did this so I’m going to try a downgrade and hopefully that will resolve that issue.
It’s not ideal as i otherwise love Windows 11.
mr.childers
5 Posts
0
August 17th, 2022 13:00
This is not just a Photoshop specific issue, this can be seen on other programs that are utilizing the dedicated NVidia graphics card, in my case Solidworks.
Dell, Microsoft, and NVidia seem to be playing the blame game at the expense of their customers.
Maverdana
1 Message
0
September 1st, 2022 01:00
I had same issues, except stop-code was SYSTEM_THREAD_EXCEPTION_NOT_HANDLED caused by nvlddmkm.sys. Turned out latest Nvidia drivers just don't get along with OC and PS together
For example: versions 516.94 and 472.47 (for GeForce GTX 1060) consistently crash my notebook after leaving PS without attention for 5-10 minutes; while old 442.92 version despite causing some artifacts (like black flashing squares when scaling) seems to work fine. At least without annoying BSoDs
matejl
2 Posts
1
September 26th, 2022 06:00
Hello, plase check very important information from Title over Error message in Photoshop. Nvidia OPEN GL driver. This is problem with Dell and Nvidia. This hybrid integrated video with external GPU is one big bul**hit from Dell ingineurs. It doesn't matter what application is launched, it's a DELL problem.
Adobe1Kanobe
5 Posts
0
October 9th, 2022 14:00
What can be done ?
Adobe1Kanobe
5 Posts
0
October 9th, 2022 14:00
I have exactly the same error with Dell Xps 15 . Been online for hours with Dell and Adobe for months and it is still not sorted .