Precision Mobile Workstations

Last reply by 06-30-2022 Solved
Start a Discussion
2 Bronze
2 Bronze
1576

TB16 - Dock NVM firmware update failed on Precision 5530

You may receive the following error while installing the 1.0.5 firmware update for the Dell TB16 docking station:
Dock NVM - Thunderbolt Dock Firmware Update failed:

2022-05-03 08_22_05-Dell Firmware Update.png

When you try to run the following command manually you may get an error that the firmware update tool did not find a (suitable) Thunderbolt driver: 

  • FWUpdateCmd.exe UpBme <path to BME.bin file>

The firmware update tool requires the older Intel Thunderbolt Controller driver version 17.4.79.510, A12 for Windows 10 version 1909 (19H2) or lower, dated March 6, 2019:

  • Intel-Thunderbolt-Controller-Driver_TBT79_WIN_17.4.79.510_A12.EXE

2022-05-03 08_25_22-Support for Precision 5530 _ Drivers & Downloads _ Dell US and 70 more pages - W.png

So first you need to uninstall the newer version, e.g. 1.41.1193.0, A11 dated November 5, 2021:

2022-05-03 11_57_26-Clipboard.png

Next reboot and install the older Intel Thunderbolt Controller driver version 17.4.79.510, A12.  The first installation attempt(s) may fail.  Reboot again and try a couple of more times until driver is successfully installed.

As the driver is only supported on Windows 10 version 1909 (19H2) or lower, you may need to use another Dell laptop with an older Windows 10 version and an USB-C/Thunderbolt port to be able to update the firmware.

Once the older Intel Thunderbolt Controller driver version 17.4.79.510, A12 is installed you can try and install the 1.0.5 firmware update for the Dell TB16 docking station:

2022-05-03 08_40_22-Dell Firmware Update.png

If you are running a Windows 10 version newer than 1909 (19H2), then you can uninstall the older Intel Thunderbolt Controller driver version 17.4.79.510, A12, and install the latest version 1.41.1193.0, A11 dated November 5, 2021 instead:

  • Older version: Intel-Thunderbolt-Controller-Driver_TBT79_WIN_17.4.79.510_A12.EXE
  • Latest version: Intel-Thunderbolt-Controller-Driver_TBTC0_WIN_1.41.1193.0_A11.EXE

Conclusion: you may need to replace your Thunderbolt Controller driver version with an older/specific version to be able to update the TB16 docking station firmware.

Replies (2)
882

Hi mate,

I've done everything you said, installed the specific driver version (Intel-Thunderbolt-Controller-Driver_TBTC0_WIN_1.41.1193.0_A11.EXE) for Windows 10 (21H2 Build 19044.1766) but the Dock NVM firmware update stills fails when running the Dell Firmware Update Utility | Dock tool.

Please refer to the screenshots below,

croussou_0-1656599210440.png

croussou_1-1656599271689.png

croussou_2-1656599295509.png

 

Anything else to try/suggest please? Would be highly appreciated. I started having BSODs today and I believe they are somehow related with the docking station. I am still going through the Event Viewer logs to understand why.

Thank you.

2 Bronze
2 Bronze
1525

Missing last picture:

2022-05-03 08_40_22-Dell Firmware Update.png

The solution is described in the original post.

Latest Solutions
Top Contributor