Printers

Last reply by 12-17-2016 Unsolved
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Dell 964 Photo All-In-One Printer owners thread (W7)

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially.net framework, needed to run many applications and the latest Java.

 

Download and run this patch(***WARNING*** The patch for this printer alsoo removes other Dell applications, like Dell Dock, Dell QuickSet and other Dell applications)(These applications can be downloaded at Drivers & Downloads and can be reinstalled) to completely remove the printer from your computer. Run the patch(A MUST on Vista Machines) until it prompts you to restart your computer.

 

If using Windows 7 also try...Manual Printer Driver Removal 

 

Restart your computer.

 

Download the proper drivers.

 

XP Drivers

 

Vista 32-bit Drivers

 

All other drivers

 

Vista 64-bit Drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

If using Windows 7, use the Vista drivers in the compatibility mode. 

 

Right click on the setup.exe file, left click properties, left click compatibility. Change the compatibility to Vista(Try Vista SP2). Then install the proper drivers. You'll be prompted when to connect the printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick


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Replies (99)
9 Palladium
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If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

 

Power on the printer. 

 

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

 

Any error messages?

 

black cartridge = black side(left side)          color cartridge = color side(right side)

 

photo cartridge = black side(left side)          color cartridge = color side(right side)

 

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

 

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

 

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

 

 

Rick


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Welcome to Dell Community!

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#DellWorld 2015
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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Ok, I've done all the steps you've outlined above.

1.  Applied Patch

2.  Unistalled previous printers

3.  Started computer

4.  Changed setup.exe file under compatability to Vista (tried it with Serive Pack II and I)

5.  Intalled drivers

The computer recognizes that the printer is installed and when I try to run a test page I get an error message "Communication not available" 

I'm also at my wit's end....what else can I do to get the printer to work!  HELP.

Julie

9 Palladium
3958

Julie,

 

Did you try the Vista 64-bit drivers?

 

You'll have to start the process over again.

 

Make and model of your computer and operating system.

 

 

Rick


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Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze
2 Bronze
3958

I followed the instructions above and the scanner still does not work. I also do not have the Dell All in One center on my computer.

9 Palladium
3958

hillmill1,

 

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

and Update list of applications to send scans to

 

 

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze
2 Bronze
3958

Hello Rick,

I'm a german user of a Dell AIO 964 and had to install a new Driver because changing to Vista 32 bit.

So I downloaded R146718, made a setup successfull, but since this time I miss the ALL-IN-ONE CENTER, not able to scan etc.

What can I do to solve the problem?

Thanks for reply. My email is

Juergen

<ADMIN NOTE: Email Id Removed Per Privacy Policy>

9 Palladium
3958

jnellen,

 

The make and model of your computer and operating system would be helpful.

 

Please follow the instructions below and then tell me what happens.

 

First, let's make sure your computer has the latest Windows Updates, especially.net framework, needed to run many applications and the latest Java.

 

Download and run this patch(***WARNING*** The patch for this printer alsoo removes other Dell applications, like Dell Dock, Dell QuickSet and other Dell applications) to completely remove the printer from your computer. Run the patch(A MUST on Vista Machines) until it prompts you to restart your computer.

 

Restart your computer.

 

Download the proper drivers.

  

Vista 32-bit Drivers

 

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

***To install drivers, sometimes the file unzips and does nothing. You have to look for the setup.exe file, right click on it, then left click run as administrator***

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

 

Scanning

 

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

 

Scanning wirelessly, use the scan buttons on the printer.

 

 

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze
2 Bronze
3958

Hello Rick,

your recomendation to insert the printer-disk, stopp running and look for OCR an PhApps did solve my problem, because I was able to install both Abbyy Folder and all-in-one center.

Now my printer works normally and very good.

Thanks to you and regards from Germany

Juergen Nellen

 

9 Palladium
3958

Juergen,

 

GREAT JOB! :emotion-21: Thanks for posting back. Glad you got everything working

 

Pass auf dich auf (Take care),

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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