Dell 964 Photo All-In-One Printer owners thread (W7)

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer. 

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side)          color cartridge = color side(right side)

photo cartridge = black side(left side)          color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.

Rick

Ok, I've done all the steps you've outlined above.

1.  Applied Patch

2.  Unistalled previous printers

3.  Started computer

4.  Changed setup.exe file under compatability to Vista (tried it with Serive Pack II and I)

5.  Intalled drivers

The computer recognizes that the printer is installed and when I try to run a test page I get an error message "Communication not available" 

I'm also at my wit's end....what else can I do to get the printer to work!  HELP.

Julie

Julie,

Did you try the Vista 64-bit drivers?

You'll have to start the process over again.

Make and model of your computer and operating system.

Rick

I followed the instructions above and the scanner still does not work. I also do not have the Dell All in One center on my computer.

hillmill1,

As for scanning, if you have the disk that came with the printer, then insert the Printer disk and stop it from running. Go to My Computer and double click on it. Look for the drive with the Dell disk in it. Right click on it, left click explore. Look for the OCR Folder. In the OCR Folder, there is an Abbyy Folder. right click on setup.exe, that's in the Abbyy Folder and left click run as administrator. This will install the OCR program.

and Update list of applications to send scans to

Rick

Hello Rick,

I'm a german user of a Dell AIO 964 and had to install a new Driver because changing to Vista 32 bit.

So I downloaded R146718, made a setup successfull, but since this time I miss the ALL-IN-ONE CENTER, not able to scan etc.

What can I do to solve the problem?

Thanks for reply. My email is

Juergen

<ADMIN NOTE: Email Id Removed Per Privacy Policy>

Hello Rick,

your recomendation to insert the printer-disk, stopp running and look for OCR an PhApps did solve my problem, because I was able to install both Abbyy Folder and all-in-one center.

Now my printer works normally and very good.

Thanks to you and regards from Germany

Juergen Nellen

Juergen,

GREAT JOB! :emotion-21: Thanks for posting back. Glad you got everything working

Pass auf dich auf (Take care),

Rick

We recently purchased a Sony VAIO VGN-NW laptop (w/Windows 7) and attempted to follow your instructions for connecting the 964 AIO Printer with no success.  We've used the Dell driver removal application, restarted the computer and then downloaded the Vista 64 drivers in compatibility mode.  When we are prompted to connect the 964 AIO we receive a message that the USB connection is defective.  We are not connecting to the printer although we are using the original printer cable.  Any ideas?

We appreciate your help!

Thank you.

doglow,

On the Sony laptop, did you install Windows 7 or did the laptop come with Windows 7?

Rick

Rick,

I have a Dell Studio XPS 435, i7, 9GB running W7 and am having strange 964 AIO driver/install issues. 

I tried to run the cleanup utility but, while it appears to be running (13% CPU and 8.8MB mem allocation), nothing has happened after letting it run 20+ minutes in each of my 3-4 attempts.  I am familiar with this process, having gone through it after trying to install the printer when the machine was new (Vista x64). 

Sometimes the driver seems to "take" (can see the printer in the Devices and Printers area - I can make it a default printer, remove it manually, change default settings, see the scanner under the HW properties tab, etc.,etc.), but it just won't print. 

Other times it looks as if W7 found the device but the driver didn't install. 

Troubleshooting never produces anything meaningful. 

 Scanner has worked somewhere along the way.

The only thing I can think of is that there's a PDF document in the queue that will not go away (Deleting...) after the job's been cancelled.  Is that the reason the cleanup may not be running?  Is there a way to kill the job forceably?

Versions of pertinent apps/drivers:

Cleanup - R166225.zip

Driver - R146813.zip

964 Firmware - A04

Other Items:

Printer is plugged directly into the machine's USB (not going through a hub)

Printer is not attached when trying to run cleanup or driver installers

User is very frustrated...

Thanks tons,

BZ

BZ,

Did you reinstall the operating system lately?

Disconnecting the printer. Running the patch (R166225) to remove the printer should work by double clicking on it.

Restarting the computer. Make sure the printer is removed. Manual Printer Driver Removal

Then install the Vista 64-bit drivers. (R146813) You'll get a message, the printer is not connected. Connect the printer at this time(powered on). Please use a 6ft or smalled usb cable. Also trya different usb port.

Rick

hey Rick,

thanks for all your efforts to explain the installation....

I have tried hours and hours to get my Dell 964 working on my Windows 7 64bit ... the scanner works now but the printer does not
installing the whole thing on Windows 7 32 bit was a piece of cake, really easy, that´s from where I print out now (I have to keep changing operating systems)
I do delete all the Dell Drivers manually (uninstall) and then clean with the Clean up Utility (takes a long time each time) and the driver R146813 DOES start installing after the reboot and I DO install it in compatibility mode (Vista Service pack2 or 1) but it can only install the Scanner and not the Printer (error)..... I do not see an installation error for the scanner(some driver 1.0.0.0.....is installed there) but for the printer their is NO DRIVER listed in the device manager.............also in R146813 I cannot see any driver (.inf file) except the one for the scanner in 64bit. I tried many different downloads they are all around 56MB but they behave all the same including the japanes version...

I have wasted to much time trying again and again but it´s more like a game now...
ANY IDEA WHAT ELSE I COULD DO????
BTW: I have updated the firmware for my AIO Dell 964 to the newest one I could find which is A04 or Version 2.05, driver R133178
is the firmware of any importance?
should I change again to an older firmware??

any further Ideas from anyone appreciated!!!
DON´T LET THIS BE unresolved;)
all I can think of now is to go buy a new printer with a working driver...

FELIX

hey Rick,

thanks for all your efforts to explain the installation....

I have tried hours and hours to get my Dell 964 working on my Windows 7 64bit ... the scanner works now but the printer does not
installing the whole thing on Windows 7 32 bit was a piece of cake, really easy, that´s from where I print out now (I have to keep changing operating systems)
I do delete all the Dell Drivers manually (uninstall) and then clean with the Clean up Utility (takes a long time each time) and the driver R146813 DOES start installing after the reboot and I DO install it in compatibility mode (Vista Service pack2 or 1) but it can only install the Scanner and not the Printer (error)..... I do not see an installation error for the scanner(some driver 1.0.0.0.....is installed there) but for the printer their is NO DRIVER listed in the device manager.............also in R146813 I cannot see any driver (.inf file) except the one for the scanner in 64bit. I tried many different downloads they are all around 56MB but they behave all the same including the japanes version...

I have wasted to much time trying again and again but it´s more like a game now...
ANY IDEA WHAT ELSE I COULD DO????
BTW: I have updated the firmware for my AIO Dell 964 to the newest one I could find which is A04 or Version 2.05, driver R133178
is the firmware of any importance?
should I change again to an older firmware??

any further Ideas from anyone appreciated!!!
DON´T LET THIS BE unresolved;)
all I can think of now is to go buy a new printer with a working driver...

FELIX