Printers

Last reply by 09-29-2022 Solved
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2 Bronze
2 Bronze
205

E525W printing gray not black when printing labels

Dell E525w Color Multifunction Printer

The print/copy quality on my E525w printer:  black prints gray when printing labels.   I installed the black ink cartridge about 6 weeks ago. 

Does anyone have a solution? 

Solution (1)

Accepted Solutions
Moderator
Moderator
172

Update- Resolved-

6

Stir the developer in the drum cartridge.

 

  1. Press the 
     

     

     

     (Menu) button and select Admin Settings > Maintenance > Clean Developer.
  2. After you stir the developer in the drum cartridge, press the 
     

     

     

     (Menu) button.
  3. Select Report/List > Demo Page.

 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
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Replies (3)
Moderator
Moderator
190

 Edirector,

The output is too light

1

The toner cartridge may be low or need to be replaced. Confirm the amount of toner left in the toner cartridge.

 

  1. Check the toner level in the Status tab in the Status Monitor.
  2. Replace the toner cartridge as necessary.

 

Does this solve your problem?

The task is complete.

Go to action 2.

2

If you are using non-Dell brand toner cartridge, enable the Non-Dell Toner option.

 

  1. Launch the Tool Box, and click Maintenance on the Printer Maintenance tab.
  2. Ensure that the On check box under Non-Dell Toner is selected.

 

Does this solve your problem?

The task is complete.

Go to action 3.

3

Disable the Toner Saver in the printer driver.

 

  1. On the Others tab, ensure that Off is selected in the Toner Saver drop-down menu.

 

Does this solve your problem?

The task is complete.

Go to action 4.

4

The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the plain paper to thick.

 

  1. On the General tab, change the Paper Type setting.

 

Does this solve your problem?

The task is complete.

Go to action 5.

5

Verify that the correct print media is being used. If not, use the print media recommended for the printer.

Does this solve your problem?

The task is complete.

Go to action 6.

6

Stir the developer in the drum cartridge.

 

  1. Press the DELLJesseL_0-1664208897933.jpeg

     

     (Menu) button and select Admin Settings > Maintenance > Clean Developer.
  2. After you stir the developer in the drum cartridge, press the DELLJesseL_1-1664208897935.jpeg

     

     (Menu) button.
  3. Select Report/List > Demo Page.

 

Does this solve your problem?

The task is complete.

Go to action 7.

7

Clean the toner in the drum cartridge.

 

  1. Press the DELLJesseL_2-1664208897936.jpeg

     

     (Menu) button and select Admin Settings > Maintenance > Toner Refresh.

     

    NOTE: Toner Refresh feature uses the toner, and shorten the life of the toner cartridge and the drum cartridge.

     

  2. After you refresh the toner in the drum cartridge, press the DELLJesseL_3-1664208897937.jpeg

     

     (Menu) button.
  3. Select Report/List > Demo Page. The demo page is printed.

 

Does this solve your problem?

The task is complete.

Go to action 8.

8

Replace the drum cartridge.

 

  1. Replace the drum cartridge.
  2. After you replace the drum cartridge, press the DELLJesseL_4-1664208897937.jpeg

     

     (Menu) button.
  3. Select Report/List > Demo Page. The demo page is printed.

 

 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

2 Bronze
2 Bronze
182

#6 worked (Stir the developer in the drum cartridge.)  Thank you.

Moderator
Moderator
173

Update- Resolved-

6

Stir the developer in the drum cartridge.

 

  1. Press the 
     

     

     

     (Menu) button and select Admin Settings > Maintenance > Clean Developer.
  2. After you stir the developer in the drum cartridge, press the 
     

     

     

     (Menu) button.
  3. Select Report/List > Demo Page.

 

If still under warranty, click the "Get help now" icon on the right to start a live chat session.
Find your Service Tag

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