Printers

Not applicable

Photo 924 connect to HP laptop running Windows 10

Hello,

I have a 2006 vintage Dell Photo 924 all-in-one printer.

It's in A1 working order, and rather than add it to landfill, would like to connect it to my laptop, which is running Windows 10.

Have downloaded a 924 printer driver from the Dell download centre (it appears on my C:drive) and run the setup exe.

But a lack of set-up skills and general computer knowledge has me stalled at this point.

Can anyone help a ham-fisted battler with non-jargon style advice?

Thank you.  

Solutions (2)

Accepted Solutions
8 Krypton

W111James,

Jesse is right, from the Announcement at the top of the page, Windows 10 Compatibility with Dell Printers

Dell suggests...

Installing Older Windows Printer Drivers in Windows 10

Try this procedure and see if the printer installs.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).

Links to the drivers can be found at…

Dell 924 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

View solution in original post

Community Accepted Solution
2 Bronze

Hi Rick

Just to tell the community that I had exactly the same issue (Migration to Win10 from Win8.1 and an AIO 924 not working) and following your steps it is now working ok.

I have summarized several posts and if you don't mind, I'd like to post it here

1. Disconnect the printer (USB cable)

2. Deinstall the Dell AIO software (control panel / programs and charact...) and reboot.

3. Deinstall the printer (control panel / devices and printers) and reboot.

4. Download the drivers from dell site, drivers for AIO 924 for Windows Vista 64

5. Execute the drivers file (this uncompresses the files in this folder C:\Drivers\printer\924 and launches install)

6. Stop the instalation when it begins

7. Go to folder C:\Drivers\printer\924 and search for *.exe. There will be 8 elements

8. Go to each element and mark compatibility to Windows Vista (Service Pack 2) and also the "run as administrator" check

9. Setup.exe and reconnect the printer when asked for

Reboot again and everything is working again. Printer and scanner.

Just a big thank you to you! thanks to you I don't need to throw a working printer and buy a new one, or get back to Win8.1

THANKS!

/Ciro

View solution in original post

Community Accepted Solution
Replies (18)
Moderator
Moderator

 ,

Unfortunately, there are no Windows 10 drivers available for this printer.

 



 

8 Krypton

W111James,

Jesse is right, from the Announcement at the top of the page, Windows 10 Compatibility with Dell Printers

Dell suggests...

Installing Older Windows Printer Drivers in Windows 10

Try this procedure and see if the printer installs.

First run Delete Print Jobs to remove any stuck print job in the queue.

Disconnect the printer.

Hit the Windows key and the x keys at the same time, programs and features, your printer, uninstall.

Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

Download the Vista 32-bit drivers for Windows 7, 8, 8.1 and 10 32-bit or the Vista 64-bit drivers for Windows 7, 8, 8.1 and 10 64-bit. Install the Vista drivers in the Vista Compatibility mode you’ll get a message, the printer is not connected. Connect the printer at this time (powered on).

Links to the drivers can be found at…

Dell 924 Photo All-In-One Printer owners thread (W7)

Remember virus programs and firewalls will block communications.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

View solution in original post

Community Accepted Solution

The links don't work anymore.

Jon139,

 

Here is a link to the Vista 64-bit Drivers.

 

 

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze

Thanks Rick, This worked for me.

8 Krypton

tcondon,

Glad you got it working! Thanks for posting back.

Take care,

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze

Hi Rick,

I have the same problem as James and tried to follow your instructions but the downloads are only for fax, wireless option (which is not mine) and clean up utility. 

How can I do to make it work in W10?

Thanks

8 Krypton

krys93,

Replied to your first post HERE.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

Hi Rick,

I have the same problem as James and tried to follow your instructions but the downloads are only for fax, wireless option (which is not mine) and clean up utility. 

How can I do to make it work in W10? I'm a teacher and our school received new laptops with Windows 10 and now I can't connect to my printer.

Thanks!

Stacey

Top Contributor
Latest Solutions