7 Posts
0
569
XPS 8940 BIOS 2.6.0, HP Officejet 8210 doesn't work
Hello,
Since I installed BIOS level 2.6.0 on my XPS 8940 (Windows 11), I can no longer use my directly attached printer. The error message I get is "Printer error". I've tried deleting and reinstalling the printer device, but that does not fix the problem.
The BIOS update installed itself with no problems. The printer is a directly attached HP Officejet 8210. The printer works fine when attached to another Win11 system. How can I get my 8940 to recognize and use the printer?
Thanks!
DELL-Chris M
Community Manager
Community Manager
•
54.2K Posts
0
July 21st, 2022 07:00
Update = These steps resolved the issue
(1) Go to Devices and Printers and remove the printer
(2) Power off the printer and disconnect it from the PC
(3) Reboot the PC
(4) Install the printer software
(5) When the printer software installation prompts you, turn the printer on and connect it to the PC
fireberd
9 Legend
9 Legend
•
33.3K Posts
0
May 21st, 2022 06:00
When you uninstalled/reinstalled the printer, did you have the printer connected (and powered on) then uninstall. Then physically disconnect printer from PC, then do a new install and only connect the PC when the install tells you. If you didn't do it this way, give it a try.
ispalten
4 Operator
4 Operator
•
1.7K Posts
0
May 21st, 2022 11:00
Have you tried using the HP Print and Scan Doctor?
You can get it here, https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8210-printer-series/7902063
Might need to use a different USB port too?
It 'should' see the printer and list it. If not, you can manually select one but it might not find it.
Then try to UNINSTALL the printer, instructions here, https://support.hp.com/us-en/document/ish_1980013-1980057-16 and you should be able to use the printer s/w installer and it should work.