c1765 - Black cartridge printing light gray

SLPHome,

You can click the link below to download the online manual. The manual provides information on cleaning your computer as well as other helpful information on maintaining your printer.

C1765NF MFP Printer Manual

I should have added that we have already done everything the manual suggests.  At this point, it appears that a piece of foam as come loose and is blocking the ink.

I  having this same problem.

We have tried everything in the manual.  

All the colors print fine.  Only black is grey.  We have replaced the black rober 3 times.

We use Dell toner.

Please help!

09.Feb.2016

We have the SAME problem!

It happened within maybe one hour, when we printed several dozens of pages, and the printer driver was set to only print in black.

The black colour on the printout turned more and more from black to gray, now it is near to invisible.

Of course we also tried:

- changing the toner cardringe

- updating to the latest firmware (we succeeded)

- cleaning the CTD sensor

- removed all toner cardriges and cleaning those "wholes" beside them.

- trying whatever is possible with the "DELL C1765 Toolbox"-software (windows 8)

Nothing helped. Very frustrating!

Please help!

We googled and realized: There are other DELL customers with the same problem. So I think there SHOULD be some solution, right?

So please answer.

TIA

delluser

I have exactly the same issue.

Black print outs comming lighter and lighter.

Any ideas?

Regards Sven.

Also having the very same problem and the printer is just out of warranty so I can't just send it back to the vendor.

Replaced the black toner cartridge twice.

Also tried all the maintenance menus (cleaning, etc.), used the blue cleaning rod, etc. Nothing works.

In the manual there is a referenace to 'Toner saving mode', however, this does not exist in printer preferences in the driver on my system.

Can anyone help?

Very strange that we are all having the same Problem. Me too with the c1765 of a client.

Wondering that the support doesn't help with this issues. I recommended a dell Printer because I didn't want my client become victim of built-in obsolescence. I'm not feeling confident anymore.

The problem is that it happened after and not in the period of warranty.

No, this does NOT answer anyone's questions...as you see, but choose to ignore.  Is there a a solution, or is this how you force consumers to buy a new printer every 6 months?

Same here...did you ever find a solution?

30-July-2016

Same - Me Too !

2 and one half year old Dell 1765nfw has worked perfectly to now.

Last Week - Black Print turned Gray then Lighter and Lighter Gray.

Colors are all Fine !    Onlt printing Black is affected.

Have tried all Trouble-Shooting as have People Above.

No E-Mail Option for Tech Support - now I'll have to call and talk to a Service Tech Rep who will probably assume I know nothing (have computer degree and A+ Cert).

Come on Dell - Read your Community Forum and give us a Solution.

THANX !

Update (1-Aug-2016)

Now the Printer (1765nfw) will not print any Black Text from any Word.doc, Web Page, Adobe Acrobat Reader PDF, etc...   It tries to Print but Text is so Light that it is virtually Invisible.

If I take a Screen Image of the Black Text Document and print it as a Graphic (jpg), it Prints almost Perfect (maybe just slightly lighter than it should be -but not much).

Color Printing is still OK - If I print the Darkest Navy Blue (instead of Black) it comes out Fine.

Using a Third Party High Capacity Black Toner Cartridge which has been Printing Perfectly for 7 Months.   Will attempt to order and install an original Dell Black Toner Cartridge to rule out that the Third Party Toner is not at Fault.

Have made NO System Changes that would have (that I know) affected Print Quality.     Guessing that anyone with this Problem is SOL !

Dell does not offer the 1765nfw for sale anymore; looks like it's been replaced by the (very similar) Dell Color Multi function Printer - E525w ($329.99) which uses different Toner Cartridges

Update 1  (5-Aug-2016)

Just wasted $40 (on original Dell Black Toner Cartridge) to confirm that this isn't a Toner Problem.

Had been using EPS replacement toner (25% the cost of Dell Toner - all Toner, Dell or 3rd Party looks like it all comes from China no diff).

So this Problem is obviously either mechanical, or more likely electrical control (bad circuit Panel) internal to the Printer.

So now I'll report this to Dell and see if there's any remedy (other than buying their new Model - E525w)

And as for Dell Support like this:

=========================================================

Posted by DELL-Jesse L

on 6 May 2015 8:54

SLPHome,

You can click the link below to download the online manual. The manual provides information on cleaning your computer as well as other helpful information on maintaining your printer.

C1765NF MFP Printer Manual

============================================================

Referencing us to the Manual is a Worthless *** response.    We are serious knowledgeable users - we came to the Forum because nothing in the Manual has addressed or fixed this Problem.

Come on Dell - You can do Better !

9-Aug-2016

Just got off the Phone with Dell Tech Support (Laser Printer).    

They wanted me to renew my Warranty for $60 in order to have any Tech Support Options.

Original Warranty was only 1 Year on the 1765nfw

Looks like my best option might be to (<ADMIN NOTE: Profanity removed as per TOU>

it up and) buy the new Printer Model E525w.

Maybe that will last another two years.

I have the same issue, and have been looking for a solution as well.  I have done everything in the manual, replaced the toner, and reset the printer.  Nothing i have done has fixed it either.

I'm a little disappointed that there has been no fix for this.  I'm wondering if it might be a fuser or drum error?  Downloading the manual from the site hardly seems like a good fix.