Printers

Last reply by 09-25-2022 Solved
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my hp laserjet 1020 is not in printers list

Setting up a new xps 8500 win8.

Even though I used windows update my printer is not in the list.

It shows up in control panel as a device but unknown

Solution (1)

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2 Bronze
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Thanks Rick

You're not going to believe this one.

I went to the HP site to check on possible driver updates and was shocked to discover that my printer does not support Win8.

HP states there will be a driver available for it in late December.

I hope they were referring to 2012.

Fred

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Replies (7)
9 Palladium
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fredf447,

 

Check the firewall settings in your virus program and firewall.

 

 

Rick


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2 Bronze
2 Bronze
4860

Thanks Rick

You're not going to believe this one.

I went to the HP site to check on possible driver updates and was shocked to discover that my printer does not support Win8.

HP states there will be a driver available for it in late December.

I hope they were referring to 2012.

Fred

8 Krypton
4859

Your printer is compatible with windows 8 according to MS win 8 compatibility site. Try using the win 7 driver until the win 8 driver is available.

 

9 Palladium
4859

Fred,

 

First run Delete Print Jobs to remove any stuck print jobs from the queue.

 

Make sure the printer is not usb cable connected.

 

Hit the Windows key and the x keys at the same time, programs and features, your HP Printer, uninstall.

 

Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal

 

This will give you a clean start with installing the printer.

 

I would try the Vista drivers in the Vista SP2 Compatibility mode

 

 

Rick

 

 

 


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
2 Bronze
2 Bronze
4859

Thanks Mary, but I guess you didn't dig deep enough.

This is what you se if you actually follow the links:

2 Bronze
2 Bronze
4859

Seems my screen capture didn't make it through.

This is what you see if you follow the links:

"HP is committed to providing the best product experience for the Windows 8 operating system.

Today, a solution for your printer is not available for Windows 8. However, a driver update will be available in late 2012.

HP aspires to provide the most up-to-date information on HP drivers and software. Please check back for updates."

2 Bronze
2 Bronze
307

Hi, just read this post and although HP has not yet fixed this, I managed to install it using a TP Link print server (TL-PS110U).

 

Created a new printer, as standard TCP/IP using the IP address for the print server, not autodetecting the model and selected as RAW (port 9100) and selected drivers for the HP Laserjet 1022 Series.

Best of luck!

Federico Lazzari

Support Technician ProfessionalIT.com.ar

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