Productivity Software

Last reply by 08-07-2022 Unsolved
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2 Bronze
2 Bronze
1323

Cannot Login to Dell Digital Locker to download software

I made a software purchase last weekend. I've been trying all afternoon to download and install. I'm logged into the Dell site. When I go the Digital Locker page, I click on Sign In and instead of getting fields to enter my name and password, the page instead just refreshes. I'm never given an opportunity to actually login. I've tried 2 different browsers and even attempted again on a different computer, all with the same results. I'd really like to download what I've purchased, but can't even find any links to provide support in this area.

Replies (17)
2 Bronze
2 Bronze
1034

I'm glad I'm not the only one!

Just keeps redirecting to the login page.

1031

Thank you! I thought I was doing something wrong.

2 Bronze
2 Bronze
1018

Just talked to Dell.

 

They said to try back in 24 hrs.

 

One of their servers is updating.

Good Luck.

 

1017

Thank you!

2 Bronze
2 Bronze
983

Still not working...

2 Bronze
2 Bronze
973

How is something as fundamental as login still broken 48 hours later? I'm a software engineer and I would get fired for this.

2 Bronze
2 Bronze
809

It's still not working.

2 Bronze
2 Bronze
793

Not work for me too! I bought a software license and now I can't access it simply because the Locker throws me back to the login page lol

2 Bronze
2 Bronze
564

I can't access mine as of right now. Has anyone been able to access this locker since this was first reported on May 7?

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