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3 Posts
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4629
May 7th, 2022 13:00
Cannot Login to Dell Digital Locker to download software
I made a software purchase last weekend. I've been trying all afternoon to download and install. I'm logged into the Dell site. When I go the Digital Locker page, I click on Sign In and instead of getting fields to enter my name and password, the page instead just refreshes. I'm never given an opportunity to actually login. I've tried 2 different browsers and even attempted again on a different computer, all with the same results. I'd really like to download what I've purchased, but can't even find any links to provide support in this area.
No Events found!
DELL-Chris M
Community Manager
Community Manager
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56.7K Posts
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July 5th, 2022 05:00
Reminder = You must sign in using the original email address used at the time of purchase. This is the same email address where you received the notice your product was fulfilled. Using any other email address will cause the issue.
How to Troubleshoot Dell Digital Delivery
advv
1 Rookie
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2 Posts
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October 5th, 2022 15:00
for anyone who cares - i think it was a dell site problem and resolved itself after 1-2 days.
tinasgross
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3 Posts
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May 7th, 2022 14:00
Thank you! I thought I was doing something wrong.
ctslive
3 Posts
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May 7th, 2022 14:00
I'm glad I'm not the only one!
Just keeps redirecting to the login page.
Tobewired
1 Message
1
May 7th, 2022 16:00
Just talked to Dell.
They said to try back in 24 hrs.
One of their servers is updating.
Good Luck.
tinasgross
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3 Posts
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May 7th, 2022 16:00
Thank you!
Jezmarelda
1 Message
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May 8th, 2022 08:00
Still not working...
anderskev
1 Message
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May 8th, 2022 11:00
How is something as fundamental as login still broken 48 hours later? I'm a software engineer and I would get fired for this.
NJJon
1 Message
1
May 28th, 2022 21:00
It's still not working.
XIM3NES
1 Message
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May 29th, 2022 07:00
Not work for me too! I bought a software license and now I can't access it simply because the Locker throws me back to the login page lol
g800
2 Posts
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June 25th, 2022 19:00
I can't access mine as of right now. Has anyone been able to access this locker since this was first reported on May 7?
nubswitstubs
1 Message
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June 26th, 2022 00:00
i'm having the same problem. anyone have a solution?
dafrey23
1 Message
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June 26th, 2022 09:00
Also having the same problem. I'm any help welcome.
dinotle
2 Posts
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June 26th, 2022 13:00
So after more than one month I am still having the same issue. Guess Dell doesn't care since they have already got their money, And users not getting their license or gift card doesn't affect their revenue.
Mcclan3
1 Message
0
June 28th, 2022 11:00
I've been trying to log in all week only to be met with the same problem. At least I know I'm not alone now.