Productivity Software

Last reply by 11-06-2022 Solved
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2 Bronze
2 Bronze

Cannot Login to Dell Digital Locker to download software

I made a software purchase last weekend. I've been trying all afternoon to download and install. I'm logged into the Dell site. When I go the Digital Locker page, I click on Sign In and instead of getting fields to enter my name and password, the page instead just refreshes. I'm never given an opportunity to actually login. I've tried 2 different browsers and even attempted again on a different computer, all with the same results. I'd really like to download what I've purchased, but can't even find any links to provide support in this area.

Replies (29)
2 Bronze
2 Bronze

Also having this problem. It is now October.


When I do this, it goes right back to the screen to log in

2 Bronze
2 Bronze

I have the same issue. It's been 5 months since it was first reported. Is it ever going to be resolved? I can no longer have access to some of my digital items that I bought.

2 Bronze
2 Bronze

also not working for me. just refreshes back to login page

2 Bronze
2 Bronze

for anyone who cares - i think it was a dell site problem and resolved itself after 1-2 days.

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If anyone is still having trouble with logging in, please let me know.

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2 Bronze
2 Bronze

Recently start using Dell Digital Locker but unfortunately facing technical error during installation. Want to take help of technical expert to Login Dell Digital Locker.


Currently having this issue. I purchased a 1 month xbox subscription a few months ago, but have yet to retreive it. But I also purchased an adobe product today, and it is also not letting me log in. Just keeps refreshing the sign in screen.


DUH - This seems to be a major issue with your website. Telling people to try later is redic.



Cannot login. Clicking the Sign In button just refreshes the page, regardless of browser used.

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