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September 22nd, 2021 01:00
Dell Command Update Automation - Ask end user for reboot
Hello,
I am an apprentice at a small IT service business, we are using a tool called "Datto RMM" to monitor our customer's systems. A while ago, we started using a PowerShell script which starts a silent scan on Dell clients and triggers an RMM alert if DCU updates are available. If updates were available, we installed them manually, which can get very tedious if you have to update many clients at once.
I have been tasked to implement a way to automatically install those updates without interrupting working customers by forcing an instant reboot without warning due to critical updates. My idea was to expand the PowerShell script, adding the following:
- triggers the download and installation of available updates via dcu-cli.exe, suppressing reboots.
- after installing, an update report shall be exported to a temporary text file via dcu-cli.exe
- the script checks said export file for text passages containing "requires a reboot"
- if true, the script generates a message box for the end user asking for a reboot now or later
Is this idea suitable for this situation? Are there better ideas to implement this? Does DCU already have those features implemented in an easier way?
Maybe someone had similar situations and found a more suitable solution. Any advice is greatly appreciated.
Best regards
ccsscss
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November 8th, 2021 14:00
Test not letting me respond
ccsscss
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November 8th, 2021 14:00
This should get you started.
mikl1986
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January 25th, 2023 23:00
How would you make sure the user gets the notification when accidental the users has "Do Not Disturb" turned on?
wrldtech
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September 30th, 2023 22:52
@mikl1986 doesn't matter, in Datto RMM you can push updates / run silently or even force update after so many 'postponements.' We allow users to postpone for up to a month.
(yes, this is a request) and yes after it's well into production level release (not fast/release-quick/etc.). We still get a few annoying people stating that they dismissed the notifications after a month (the last 2 pop in your face, warning you that if they don't save and update, they may lose data with an 'abrupt shutdown and update' due to postponement delays. Clearly stating in large red warning to UPDATE by simply rebooting their PC - mostly laptops is where this occurs which are the riskier anyway as they move around and connect to hotspots etc.).
Now, it's easy when it's employees - follow company policy or leave your computer on so it'll do it itself. For CEO's, some can be the most ignorant SOB's - we literally fired a client because the CEO was such a hinderance to his own company that it started affecting our company with constant ridiculous tickets and referrals that felt like fools' errands to make look like he was supporting a small business. He said he wanted us to stop updating because it disrupted his work. Like dude, so will ransomware for your very vulnerable machine, and we aren't going to be liable for your negligence. For a 5-10 min process. FFS.
wrldtech
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September 30th, 2023 22:54
Forgot main point to my reply - @Netwa-KE did you get this running? What other Datto RMM based scripts are y'all utilizing?
Thanks!