Productivity Software

[LunyXko]

Hi, when I turn on My Dell application that says me:

But when i click "Update" that ask me to start Fusion,

I click "Yes", but after that it again says the Update is avaible (picture 1).

[DELL-Cares]

Hello, I see you are looking for technical assistance. If you need our help, you can start a private/direct message with us and we will be happy to assist you.

[Luna Hyena]

Experiencing the same problem. I uninstalled and installed it again and the problem is still there.

[Thibou]

Same here, help please?

[daniel.scz]

I have the same problem. I uninstalled "My Dell" App, reinstalled "My Dell" from Microsoft Store. When I open "My Dell" it wants to update and fails - retry fails with error that I should check the network connection. Network connection is fine - that's how I downloaded the app anyways. Please provide support and fix this issue as this is happening on many Dell laptops right now

[DELL-Chris M]

 - Uninstall current My Dell Fusion service, uninstall My Dell, restart the computer

 - Install My Dell Fusion Service 2.0.58.0, install My Dell via the Microsoft Store

[daniel.scz]

I uninstalled Fusion before, it is not available in "Apps & features". I uninstalled "My Dell", rebooted.

Installing the Fusion Service 2.0.58.0 from your link results in an error. The log is attached. Please advise what directory/registry entry should be removed to completely uninstall Fusion as regular uninstall did not seem to work.

---Log---

[Tue Apr 19 19:53:57 2022] Vendor Software Return Code: 1638
[Tue Apr 19 19:53:57 2022] logo.png
[Tue Apr 19 19:53:57 2022] Name of Exit Code: NO_DOWNGRADE
[Tue Apr 19 19:53:57 2022] Exit Code set to: 8 (0x8)
[Tue Apr 19 19:53:57 2022] Result: FAILURE
[Tue Apr 19 19:53:59 2022] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Fusion-Service_M93KW_WIN_2.0.58.0_A00(2).txt

[Dell-BradL]

Can you try these extra steps per Dell-Cares:

1. Uninstall My Dell app.

2. Use SupportAssist to ensure all drivers are the latest.

3. Ensure all Windows updates are installed.

4. Update the Fusion service from here.

5. Now, install My Dell app.

Let us know if doing the 2 additional steps changes anything. 

[daniel.scz]

All steps were done - no change. Fusion app form link cannot be installed "no_downgrade" error in log as shown before (2.0.58.0_A00). The My Dell app needs to update -> installation of update starts and fails -> returns to update or quit screen which never gets to complete the upgrade installation. A log file for the "My Dell" app would be useful but isn't accessible. If there is a log generated, please inform of the location. Thanks.

[daniel.scz · Accepted solution]

I finally got it back to work. It seems the "NO_DOWNGRADE" was related to vcredis. The log file after extracting the Fusion service installer showed better info.

1. Extract the Fusion Service installer (my not be necessary when next step is done)

2. Download the latest vcredist (I used x64)from Microsoft site https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

3. Reboot

4. "My Dell" app now starts the service and runs