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R730xd lifecycle controller reboot loop
Hi community,
Not sure if this is the right spot to post this question.
I was trying to do BIOS , firmware updates on the R730xd server.
I decided to start with updating the IDRAC - did not work by going to IDRAC settings and Updated and Rollback
Decided to go and change next boot to Lifecycle controller manager and now the server is in a loop
any suggestions would be much appreciated
DELL-Young E
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September 18th, 2022 17:00
Hi, I believe it's so much better for us to see if you could see the screenshots or error messages. I would also try cold power drain. (Shut down the machine, turn off the PSU and disconnect the mains cable, wait for about 5 mins to turn it back on)
SydC
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September 27th, 2022 07:00
Hi Dell-YoungE - thank you so much for your reply - I meant to respond last week but the week. I was remotely managing the server using the iDRAC interface - iDRAC 8 so i initiated a shutdown to the server and left it for ~ 20 mins.. upon powering up i was able to Boot into the BIOS and then go here to cancel the boot loop
iDRAC Settings -- Lifecycle Controller -- Cancel Lifecycle Controller Actions -- Yes
The root cause of this issue is the automatic updates from downloads.dell.com via https was not working. I had to download the latest idrac + lifecycle controller file (which had an .exe extension) and upload it via the IDRAC interface to install the update. I couldn't find any specific Dell article saying that the .exe file could be used for updating the iDRAC.. i was expecting to find an ISO.. Anyways all is good now!