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November 22nd, 2022 21:00
R740XD latch
Latch on my R740XD sticking out about quarter of an inch even when the lid is closed all the way. Same problem when the cover is completely removed from the server, so something is wrong with the latch itself. As a result it's always on the way when pulling the server (or the server above) out of the rack or pushing it back. Any idea how to fix it? Can just the latch be replaced or I have to replace the whole cover? If someone could help me find part numbers, that would be great.
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DELL-Charles R
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December 5th, 2022 08:00
Hello barmalej1,
It looks like the lever is warped somehow and the ring is broken off the end. You can see it in Young's picture.
Part#1GPKG is a Spare Part number we use in Service Repair Part numbers. You won't find it on the Dell website.
Please call into Sales and ask for the Spare Parts department and they should be able to quote you for the lid.
Dell-Dheeraj
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November 23rd, 2022 03:00
Hi @barmalej1,
Could you please upload the pictures of the latch protruding away from the server for us to check and suggest the next step.
barmalej1
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November 26th, 2022 21:00
Hi @Dell-Dheeraj. As you can see the server is completely closed, but the latch would not go all the way in. The latch would not close even if I remove the cover from the server
DELL-Young E
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November 27th, 2022 14:00
Hello, do you have a pic? We would love to see exactly what is wrong- whether it's the rack rails or the chassis.
barmalej1
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November 27th, 2022 19:00
Strange, I attached pics in my last reply:
DELL-Young E
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November 27th, 2022 22:00
Hello, could you properly seat the riser or the mainboard first and try to close the lid?
barmalej1
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November 27th, 2022 23:00
All risers are sitting properly. The latch won't even close if the lid is completely removed from the chassis
DELL-Young E
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November 28th, 2022 18:00
The part you are looking for might be the attached . However, I am not certain if that is actually going to help. And for what I know there’s none for chassis.
1GPKG
ASSY,CVR,TOP,MET,R740/XD
Mechanical, Cover, Top, ASSY
Mechanical, Cover, Top, ASSY
ASSY Cover, Top, Metal, R740/XD
1 Attachment
6e40b634-e146-437f-b660-7bf0fa751164-1558066537.jpg
barmalej1
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November 30th, 2022 17:00
Where can I get the part? I can't seem to find it anywhere
DELL-Young E
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November 30th, 2022 22:00
Hello as I have no information as to your location, would you be able to get in touch with the local Dell part sales? https://dell.to/3VotYy9
barmalej1
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December 1st, 2022 20:00
I am in US. I tried the link, I got no results for 1GPKG
Dell-Dheeraj
143 Posts
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December 1st, 2022 23:00
Hi @barmalej1,
Unfortunately, the part is not available for purchase from Dell.
Also, can you please check if the latch is in locked mode.
https://prm.dell.com/prmPub/cninv000000000056585/fsm/GUID-1C7566C8-6B87-43A0-BD8D-6EF4080D5716.html
barmalej1
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December 5th, 2022 07:00
No, it is not in a locked mode. It seems to be somehow deformed. I can press it in if I push really hard, but then it would pop back out
DELL-Charles R
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December 5th, 2022 08:00
Hello Hello barmalej1,
I just wanted to update my post. Your lid may not have had a full circle ring. I have seen images of the lid with both.
Never the less the part number Part#1GPKG is correct for the lid.
barmalej1
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December 7th, 2022 08:00
Thanks a lot