Server Update Utility (SUU) .498 stay´s empty

Hello Mr.Zoehrer,

I'm sorry to see the compliance report is empty and cannot update.

Have you successfully run the new version on a different server model than the ones listed?

I don't know if it is an issue with the GUI or the SUU over all.

Try the command line to see if you can just get a compliance report.

Start SUU in CLI mode page 9

suu --compliance

https://dell.to/3llyUTZ

nope (Tested on WinSRV2022):

SUU_STATUS.json:
{"SystemUpdateStatus":[{"System":{"id":"NA","idType":"NONE","hostAddress":"LocalHost"},"InvokerInfo":{"name":"DSU","version":"1.9.3.0","command":"--compliance","exitStatus":1,"statusMessage":"Signature verification for inventory collector failed"}}]}

Hello Mr.Zoehrer,

I'm wondering if the SUU was a good download.

Can you try using the LifeCycle Controller Firmware update using SUU and check the results?

SUU Updates Using the Lifecycle Controller

https://dell.to/3lMcTOB

Just let the Community know...

Now with the new Uploaded same Version (SUU-WIN64_22.03.200.498), but different Checksum from 04.07.22; it works again 

https://www.dell.com/support/home/de-at/drivers/driversdetails?driverid=05h2h&oscode=ws8r2&productcode=poweredge-r340

@Dell -Charles R​ i'm encountering same symptoms using SUU ISOs created from Dell Repository Manager. The suulauncher GUI does not work and just comes up empty as in OP's screenshots, however, SUU command line tool works. i'm able to update using "suu /u /d" and also successfully pull up compliance reports with suu --compliance

@benitez​ Its now October 2024 and I am still seeing the same issue running suulauncher from a suu iso file I generated from the latest version of Dell Repository Manager (fully updated as of Friday 25/10). As you found, I can also run suu --update and it updates just fine.

so looks like the GUI is broken nearly 11 months later. Dell, you looking to fix this?

Hello,

We just had an update released. Have you tried this one?

Dell Server Update Utility, Windows 64-bit format, v.24.09.00

Version: 24.09.00, A00

Release date: 10 Oct 2024

https://dell.to/3C1lfgF

Installation instructions

1. Download the full ISO file.

2. Use the ISO mounting software and mount the downloaded ISO image.

3. Browse to the folder.

4. Double-click the suulauncher.exe.

@athertop​ 
Replying to my own post to give an update: It appears that on running suulauncher a second time, the compliance report shows correctly. Maybe this will help Dell reproduce the issue to fix it?
To recap, ISO exported from Repository Manager (containing updates for Win2016 on R450). Latest DRM version as of yesterday.

@DELL-Charles R​ 

I have run into the same "empty screen" problem with several different servers with the latest version of the SUU. Please advise.

Hello

I want to confirm have you tried the latest version? 

Dell Server Update Utility, Windows 64-bit format, v.24.09.00

Version: 24.09.00, A00

Release date: 10 Oct 2024

https://dell.to/3C1lfgF

@DELL-Charles R​ 

Exactly, the newest version released on the 10th of October.

Hello,

Did you try launching a second time as mentioned previously in the thread that worked?

It appears that on running suulauncher a second time, the compliance report shows correctly.

For test can you try the previous version and check results. Check if it affects more than one version.

Dell Server Update Utility, Windows 64-bit format, v.24.06.00 Jul 2024

https://dell.to/3V7z1oM

@DELL-Charles R​ 

Very strange situation. The newest SUU always came up with a blank screen, no matter how many times you opened it.

So I downloaded the penultimate version, and it came up empty too. Tried the second time, and then it showed the content normally.

Then tried again the newest version and voila, now this one is working correctly as well.

I have the same problem. 
R640 server, Windows Server 2019 

SUU 24.12.00

 
In the C:\ProgramData\Dell\DELL System Update\Log.txt log I found 
 2024-12-31T13:30:25Z  |  ERROR |  871125E1-6F2E-45DD-A7F7-55C647FE9CBE  | Signature verification failed for C:\ProgramData\Dell\DELL System Update\dell_dup\E4D88491-5FB6-4268-8D98-5D292C702090\FOLDER12281402M\1\invCol_WIN64_C1KC7_24_12_00_240_A00.exe .Error DUP is not signed.
 2024-12-31T13:30:25Z  |  INFO |  871125E1-6F2E-45DD-A7F7-55C647FE9CBE  | Please use option --ignore-signature in order to avoid signature verification of the files.
 2024-12-31T13:30:25Z  |  FATAL |  871125E1-6F2E-45DD-A7F7-55C647FE9CBE  | Signature verification for inventory collector failed
 2024-12-31T13:30:25Z  |  INFO |  871125E1-6F2E-45DD-A7F7-55C647FE9CBE  | Progress report is available at:C:\ProgramData\Dell\DELL System Update\dell_dup\SUU_STATUS.json

Version 23.02.00 works fine.

Hello,

Thank you for your post. We have had other reports of this issue. Dell is aware of the SUU issue and are currently working to get it resolved. Unfortunately I don't have any details to give you on how long it may take to resolve the issue, but I would suggest you check back and continue to use Version 23.02.00 for now.