Start a Conversation

Unsolved

MZ

3 Posts

1407

May 18th, 2022 08:00

Server Update Utility (SUU) .498 stay´s empty

Dear Community, 
this is my 1st Post here...
(I try to keep it short with main FACTS):

I was happy as i see the new SUU was released. But now i have some Server with no results.
Till the SUU-WIN64_22.03.200.498 iso we used the 21.12.200.488.ISO and this works (see the Screenshots).

I testetet it on SRV 2022 and SRV 2019 on PowerEdge R330 and PowerEdge R340.

Has anyone some Tipps for me?

SUU_498.png

 

SUU_488.png

 

Moderator

 • 

3.3K Posts

May 18th, 2022 13:00

Hello Mr.Zoehrer,

 

I'm sorry to see the compliance report is empty and cannot update.

 

Have you successfully run the new version on a different server model than the ones listed?

 

I don't know if it is an issue with the GUI or the SUU over all.

Try the command line to see if you can just get a compliance report.

Start SUU in CLI mode page 9

suu --compliance

https://dell.to/3llyUTZ

May 24th, 2022 01:00

nope (Tested on WinSRV2022):

MrZoehrer_0-1653379541151.png

SUU_STATUS.json:
{"SystemUpdateStatus":[{"System":{"id":"NA","idType":"NONE","hostAddress":"LocalHost"},"InvokerInfo":{"name":"DSU","version":"1.9.3.0","command":"--compliance","exitStatus":1,"statusMessage":"Signature verification for inventory collector failed"}}]}

Moderator

 • 

3.3K Posts

May 25th, 2022 10:00

Hello Mr.Zoehrer,

 

I'm wondering if the SUU was a good download.

 

Can you try using the LifeCycle Controller Firmware update using SUU and check the results?

 

SUU Updates Using the Lifecycle Controller

https://dell.to/3lMcTOB

 

July 5th, 2022 04:00

Just let the Community know...

Now with the new Uploaded same Version (SUU-WIN64_22.03.200.498), but different Checksum from 04.07.22; it works again 

https://www.dell.com/support/home/de-at/drivers/driversdetails?driverid=05h2h&oscode=ws8r2&productcode=poweredge-r340

19 Posts

December 22nd, 2023 16:59

@Dell -Charles R​ i'm encountering same symptoms using SUU ISOs created from Dell Repository Manager. The suulauncher GUI does not work and just comes up empty as in OP's screenshots, however, SUU command line tool works. i'm able to update using "suu /u /d" and also successfully pull up compliance reports with suu --compliance

No Events found!

Top