Secure Connect Gateway

Last reply by 09-07-2022 Solved
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2 Bronze
2 Bronze
2702

Issues downloading 5.12.00.10

Attempting to upgrade to v5.12.00.10 via the web interface, but when I select Update Now it returns We couldn't finish downloading your gateway update. Check your network connection and try again.  I checked the network settings and nothing has changes since the upgrade to v5.10.00.10 was done last year.  Is this a known issue?  Is there a work around?  Thanks

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2 Bronze
2 Bronze
1577

Same here. Rebooted the VM and now it seems to be working:

Micronuub_0-1659619858109.png

 

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Replies (25)
2 Bronze
2 Bronze
1585

Same issue on our gateway. 
I am going to open a SR....

1581

Hi,

please post the solution here this could help other customers, too.

I only know that removing SCG and reinstalling the new one should help.

 

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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2 Bronze
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1578

Same here. Rebooted the VM and now it seems to be working:

Micronuub_0-1659619858109.png

 

1550

Thank you for your feedback


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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1544

Just tried rebooting my appliance and the update downloaded.  But when I tried to install the update, it failed

Update failed. Something went wrong while upgrading this gateway to latest version. Please try again later.

Oh well.. I will start looking for solutions to this issue.

2 Jasper
2 Jasper
1511

In my case, the re-boot helped only a little.

Before the reboot, the download failed quite soon after it started.  After the reboot, it took a good long while before the download failed.  End result still the same unfortunately.

Is there a way to manually update?

2 Bronze
2 Bronze
1369

Hello,

same here. And same "download failed" after reboot, but third try succeed to download new version.

I guess that we're too many to try at the same time...

1257

@l3gg could you provide any feedback till now?

Regards Martin


Martin Schiemenz
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#Iwork4Dell

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2 Bronze
2 Bronze
1135

Done a reboot but does not help. Tried a lot of times. For me this is not a accepted solution...

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