Secure Connect Gateway

[seriouslydell7]

I deployed the secure connect gateway via the ovf package for vmware using version 5.1400.10. Appliance deployed but hostname and IP info entered from ovf template are not present. Can't login via console and webui is not working. Have tried this on several different IPs and subnets. Also tried the 5.1200 version as well and got the same result.

When appliance is starting up, I get this error:

"Waiting for SAE to start...Secure connect gateway could not determine the IP address to connect to with the WebUI."

[DELL-Joey C]

Hi @seriouslydell7,

What is the version of your ESXi? 

Are you referring that on Step 8 after entering Network IPV4 and IPV6, the console nor the WebUI is not accessible? Are you able to ping the VM? Have you check if the network requirements for ports and protocols have been allowed? https://dell.to/3QRqXFd

[seriouslydell7]

ESXi 7.0.3

After entering info in step 8, console is accessible but I can't login. WebUI is nonexistent. Can't ping the vm. Currently investigating ports and protocols but should be open. However after entering values into the ovf template, none of them are making it to the appliance. The vm comes up with the same 172.18.0.1 address every time and default "linux" hostname.

[oxforduk]

Hi @seriouslydell7 

Did you perform the deployment using vCenter (and launching a vSphere client)?

[Johncalri]

I have the same issue,
Im using ESXi V7 update 3, no VCenter

[Johncalri]

@oxforduk @DELL-Joey C @seriouslydell7 
This is what I See, this is my 3rd re deploy, same message and I can't log ins a root.
 

[DELL-Young E]

Hello, thanks for choosing Dell.
I'll provide some links for you, hope these help:
https://dell.to/3ZeUiN5 (I am wondering if you put in your IP?)

https://dell.to/3IIVn8V

[oxforduk · Accepted solution]

Hi John,

Deploying via vSphere client (launched from vCenter) is not optional I'm afraid. Hidden somewhere in the troubleshooting guide is a sentence stating that deployment of SCG using ESXi is not supported. Had that same sentence been included in the pre-reqs section of the user guide it would have saved me a lot of time!

You can get a 60-day free trial of vCenter (VCSA). 

Hope this helps.

[oxforduk]

To deploy SCG successfully (in an environment without an existing vCenter machine):

1. Install ESXi 8 on a host.

2. Deploy VCSA as a vm on that host. 

3. Open VCSA in a browser and clicked "LAUNCH VSPHERE CLIENT"

4. In the vSphere Client "Deploy OVF Template..." and upload the ovf and vmdk files for SCG. 

5. Repeat 4. for Policy Manager.