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February 5th, 2013 17:00

CD/DVD writer, Code 19 error in Windows 8

Hi so I recently upgraded to Windows 8 and low and behold my DVD rom stopped working. I had a Microsoft representative try to fix the problem for over an hour and a half for him only to tell me that Dell needs to upgrade their driver and basically I am <ADMIN NOTE: Profanity removed as per TOU>. Any one else have any other ideas on how to get it to work? (PS - Microsoft's "Fixit" program does not work and the latest drivers that I found for the device were from 2011 and non-functional)

-Dave

4 Operator

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34.2K Posts

February 10th, 2013 04:00

Did you try deleting the upper and lower filters in the registry manually? That's the next thing I would do. I know Fix-it doesn't work for Windows 8, but the manual registry edit might.

Or try this.

Obviously, you could Google "DVD drive code 19 error Windows 8", and try the various suggestions. But as I said, Dell has no device drivers for any optical drive. They come from Microsoft. So there are no updated drivers to try. And anyone who works with computers should know this.

1 Message

June 24th, 2013 20:00

Hi, I used your 'try this' link and found a simple solution. I'd used Window's 8 Add/Delete programs to repair iTunes, and then did a reboot. iTunes has been known to mess with the registry and create this problem. And sure enough, that did the trick. After trying a few things this solution couldn't have been easier.

4 Operator

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1.8K Posts

February 5th, 2013 21:00

Hi Dave,

It can be upsetting when the CD/DVD drive fails to work after upgrading to Windows 8 and appreciate your efforts to resolve the issue. To assist you further, I need additional information:

1. The system model (E.g. XPS 8500):
2. Any error message received while trying to use the drive:

Please reply to this post with the requested information.

6 Posts

February 6th, 2013 15:00

So I have a Dell 1545. The device is a TSST corp DVD+-RW TS-L633C drive. The following is a message that pops up on my CD/DVD ROM: 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

4 Operator

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34.2K Posts

February 6th, 2013 16:00

Hi Podgi237,

That Microsoft representative needs refresher training. All optical drives use the same generic driver in Windows 8. Dell does not provide them.

The Fix-it utility does not work, but I recently helped someone with this same problem. Here's what I suggest. Open device manager from control panel, expand DVD/CD-ROM Drives, right click the device and select uninstall, then reboot.

6 Posts

February 6th, 2013 17:00

Already tried that and it didn't work. Tried it again just to be safe with same result... =/

4 Operator

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34.2K Posts

February 7th, 2013 05:00

Ok, please try this.

1. Run Command Prompt as an Administrator. To do this, start by typing CMD on the metro screen. When the icon appears, right click and select Run as administrator.

2. Type or copy/paste the following, then enter

reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" /f /v EnumDevice1 /t REG_DWORD /d 0x00000001

3. Reboot the system

6 Posts

February 9th, 2013 14:00

Already tried that. Did it again just for kicks but that didn't work either...

6 Posts

February 11th, 2013 04:00

"Did you try deleting the upper and lower filters in the registry manually? That's the next thing I would do. I know Fix-it doesn't work for Windows 8, but the manual registry edit might."

I have not done this. How would I go about doing it??

thanks!

-Dave

4 Operator

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34.2K Posts

February 11th, 2013 16:00

Hi Dave,

Did you try the verified solution? That's where you should start.

6 Posts

February 12th, 2013 18:00

So I ended up deleting the upper and lower verified fields and that didn't work so I just ended up borrowing a friend's copy of Windows 7 and said forget Windows 8 for the time being until Microsoft gets their act together with it.

-Dave

February 13th, 2013 07:00

   "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you should uninstall and then reinstall the hardware device. (Code 19)"

   "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)"

More information:

<ADMIN NOTE: Contact number removed as per privacy policy>

4 Operator

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34.2K Posts

February 13th, 2013 16:00

4 Operator

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34.2K Posts

June 25th, 2013 16:00

Hi Paulycc,

Wow, iTunes still up to its old tricks, huh? Anyway, glad to hear you were able to resolve things.

1 Message

July 20th, 2014 18:00

Itunes fix worked like a charm.  Thanks for the info.

Tried all that other stuff 2 with no results.

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