Dell Inspirion 7506 2in1 Crashes Frequently / Blue Screen of Death

Hi - Unfortunately I have no solution, I just want to register a similar experience - my Inspiron 7306 occasionally crashes without warning, usually BSOD, sometimes restarting and just today freezing completely, not responding to the power button until it was held down for almost a minute.

The Event log does not provide any clues, and I've run both the 40 minute memory check and the quicker 4 minute one, neither reported any hardware issues.

It's frustrating, though for me it's less frequent - on average once a week. But I haven't seen this behaviour on any previous Dell laptops and am disappointed with seeing it in such an expensive one.

I can't see any pattern with any specific software causing these crashes.

BTW I don't know if it's related, but I have experienced problems with a specific special-purpose audio software that I use (Steinberg Cubase), requiring me to manually reset the machine to ensure no other software is running. I have used this software for many years on various desktops and Dell laptops and though I realise laptops are not intended for this purpose this is the first one I've had where it is necessary to reboot before running it. Could there be a problem with the memory hardware configuration that is not showing up in the self-test?

I have similar problems. I've had my 7506 since March and have fought the blue screen and other shutdowns often. The majority of my problems come when using autocad or other graphic heavy applications. I'm close to junking this thing and getting a new machine.

Hi, a workaround is to disable "Intel XE MAX" graphics adapter in windows device manager. It seems to stop the bluescreens for most people. It's a problem on several (all?) laptops with INTEL XE MAX graphics adapters. HP, ASUS and Dell have been reported issues with this.
If you disable XE Max, you'll probably notice some performance loss in gaming and perhaps in CAD / heavy graphic rendering work. But certainly for most 'Office' type work you wouldn't notice the difference (except the lack of bluescreens!)

Here's one (of many) reddit threads about this issue:

Inspiron 7506 2n1: persistent issues with Windows 10 : Dell (reddit.com)

Has Dell found a solution to this yet? I only use my 7506 occasionally in the evening, but tend to put it to sleep with work open that I haven't managed to sort out. Nearly every time I open the lid it blue screens and reboots! ....bu appears to be Kmode  exception, so I'm trying this workaround, which turns off Fast Startup: https://www.iobit.com/en/knowledge-how-to-fix-kmode-exception-not-handled-error-on-windows-10-122.php

Hi neakmenter, nice idea and bizarre that Intel haven't updated a very buggy new XE MAX dedicated graphics driver. However, I've installed that driver today, but I think it's just installed the XE driver, not the XE Max driver, so it doesn't recognise my Dedicated graphics card, showing it as 0GB although it is showing 8GB Shared graphics memory, which I guess is normal for a 16GB memory laptop on basic XE without 4GB dedicated. Disabled the dedicated graphics the other day as suggested in another post and it crashed again today! Come on Dell/Intel, pull your fingers out on this!

Hi All,

You may want to check out these other Dell forum threads and web sites...

Dell Inspirion 7506 2in1 Crashes Frequently / Blue Screen of Death - Dell Community

Inspiron 7506 constant graphics driver related BSODs - Dell Community

BSOD igdkmdnd64.sys SYSTEM_SERVICE_EXCEPTION - Page 9 - Dell Community

BSOD Inspiron 15 7506 2n1 - Dell Community

Intel Iris Xe Max graphics BSOD (Inspiron 7506) : Dell (reddit.com)

BSOD igdkmdnd64.sys SYSTEM_SERVICE_EXCEPTION on the Inspiron 7506 - Intel Community

Repeated crashes and faulting application paths - Microsoft Community

Customer Reviews: Dell Inspiron 7000 2-in-1 15.6" UHD Touch Laptop 11th Gen Intel Core i7 Xe MAX 16GB RAM 1TB SSD+32GB Optane Black i7506-7965BLK-PUS - Best Buy

Just wanted to provide my experience with this.

We had a very similar experience, even going so far as to get the motherboard replaced (which did not resolve the issue)

We ended up electing to get the Dell premium support. They singled out a "smartbyte traffic control callout driver" (application removed via "Programs & Features" ) as opposed to the Intel Iris XE MAX driver referenced here (we had updated that driver, rolled it back, applied latest beta etc to no avail) 

This just happened, so if it did not resolve the issue, I will update here. 

It’s not that haven’t updated it, I think it’s that they’ve “rolled it into” the DCH driver. Like a unified driver approach? So now the xe max category on its own is no longer relevant. After updating, the  date and version number of the XE Max entry in device manager should match that of the XE entry… hope you manage to get it sorted. I’m still with no bsod after weeks and weeks now!

Did you delete the XE and XE Max drivers and then install the new Intel drivers, or can I just install them overtop of the existing drivers?  

Hi neakmenter, that link seems to go to the Intel Iris XE non-MAX drivers, which would disable the MAX part, wouldn't it? I have found there is a BETA version of the MAX drivers on Intel's website though, so maybe this will sort it. Seems to have been updated recently though 8/20/2021: 

https://www.intel.com/content/www/us/en/products/sku/211013/intel-iris-xe-max-graphics-96-eu/downloads.html?wapkw=Intel%C2%AE%20Iris%C2%AE%20Xe%20Graphics

Has anyone else tried this?

Hello,

I've been facing this issue since 4 months and was not able to find the solution. Does anyone have working solution for this blue screen crash and restarting?

Thanks

Hey what are the steps you followed to get it resolved?

Thanks for this post. Bought this to replace a Dell win 7 system upgraded to win 10. Shows you how good Dells products are. I too am waiting to see if there is any progress on this issue. Can't believe this model 7506 2n1 has had this problem for so long. If no definitive solution is found soon, I will return for a refund. I've never had a serious issue with Dell products in the past.