Storage, Drives & Media

[mergedloki]

I recently purchased and installed a dell 256 gb ata ssd.

Upon being installed in my pc (desktop) my computer will not detect it. either in hard drives or device manager. A friend and I checked multiple times that it was installed correctly, sata cables plugged in etc. and Nothing. I'd like to be able to use this if anyone has suggestions for getting my pc to detect it.

Running windows 10.

SSD: Manufacturer Part# : SNP2F5G2/256G
Dell Part# : A9137815

attempted to copy/paste link to specific harddrive below but unsure if it worked.

accessories.dell.com/.../productdetail.aspx

[DELL-Lijo J · Accepted solution]

Hi,

Welcome to our community.

We are here to assist you. Refer to the below methods and check if it helps.

Firstly, I suggest you to run the Hardware and Devices troubleshooter and check if it helps.

1. Press Windows Key, then click on Search bar.

2. Type “Troubleshooting” without the quotes and click on Troubleshooting.

3. Then click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on next and follow the instructions.

If the issues still persist, refer to the below methods.

Secondly, I would suggest you to try to check for the status of the drive in the device manager.

1. Press Windows Key + R Key.

2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.

3. Expand Disk Drive. If you are able to find the driver for the external drive.

6. Then again right click on the driver and click on Properties.

7. Check the device status of the disk.

Kindly reply with the information, so that we can resolve the issue.

Hope it helps. Get back to us for further assistance on Windows related issues. We will be glad to help.

[Jobby Issac · Accepted solution]

Hi,

Follow Lijo Joshi's suggestion. Hope it will help you. After going through it, if you face the same issue again, reinstall the operating system in your computer.

Hope now your isssue will get solved.

[iampa1]

I have same problem and have run all the troubleshooting steps listed.  My old HP reads all of my external SSD's fine and my Dell did until earlier this month.

Years ago I had the same problem but never saved the fix.  

Any help appreciated.

[#5]

HI , 

i have followed this step as i have similar problem. However it seems that my m.2 is not shown in the device manager.

I am currently using a Dell Vostro 5471 and i recently purchased a Corsair MP510 m.2 ssd. i does not show in my bios and i am not sure what is wrong.

[bitor2112]

When I installed an additional SSHD on my laptop, it wouldn't recognize it until i formatted the drive.

[ndbb8c]

Pretty standard to have to format the drive to be able to use it, but you have to be able to see it to format it. My computer won't show the new SSD in Disk Management so I'm unable to format. This seems to be a pretty prevalent issue with Dell owners. 

[Jeffery Allen Johnson]

I am having the same issue.  I wanted to upgrade my HD in my Dell Inspiron 15 with a Intel SSD. However the BIOS on the Dell laptop says the SSD has 0 bytes.  The SSD works fine in my tower computer (non Dell), and I did format the SSD and create a partition.  But still it says 0 Bytes in BIOS.  When I try a fresh load of windows 10, it fails due to 0 bytes on the SSD.  The Dell laptop works on the original HD, it just is slow.

[BP-CSTE]

Thank you for staying connected. I'm Dibyendu, and I will be assisting you

[BP-CSTE]

follow this steps

1. Enter the BIOS by pressing F2 multiple times while the Dell Logo is shown.
2. Navigate to Boot Sequence and set Boot List Option to UEFI.
3. Navigate to SATA Operation and choose AHCI.
4. In Advanced Boot Option you click on Enable Legacy Option ROMs.
5. Set Secure Boot to Disable

save & exit then try