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Dell Thunderbolt Dock - WD19TB - issue with mouse/keyboard
Dell Thunderbolt Dock - WD19TB is connected to Dell latitude 7410. external USB keyboard and USB mouse connected to the dock station don't work until Windows credentials entered on built in keyboard. as soon as windows session starts the keyboard and mouse work fine.it happens only after powering of the laptop. if the windows session locked the external keyboard/mouse work without any issues.Thunderbolt settings in BIOS set to No security. the laptop works fine with another dock station WD15. i called to Dell support and got explanation that the Dell Thunderbolt Dock WD19TB behavior is setup by manufacture and can't be changed. I have to open laptop keyboard and enter windows credentials every time the laptop switched on ? is it a joke ?
DELL-Cares
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September 17th, 2020 08:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
DELL-Jesse L
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September 17th, 2020 08:00
DELL-Jesse L
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September 17th, 2020 08:00
You can also click here for possible resolution.
Alexei Drozdov
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September 18th, 2020 07:00
Thank you Jesse, i'll try in October with another laptop. Kind regards Alex
Alexei Drozdov
3 Posts
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September 18th, 2020 07:00
Hi Jesse, Thank you for your advice, i tried to upgrade BIOS 1.2.11 to 1.3.1 but failed.( i can see a black screen and nothing happens after running Latitude_7X10_1.3.1.exe. BIOS reset to Factory settings didn't help. the Latitude_7X10_1.3.1.exe file was run from Windows and from a USB disk) serial tag of Dell 7410 is Kind regards
Alexei
DELL-Jesse L
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September 18th, 2020 07:00
DELL-Jesse L
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September 18th, 2020 07:00
neylandcd
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March 15th, 2021 08:00
I have same issue. Updated BIOS, Firmware for dock, and installed the dell keyboard drivers. We are using Dell Keyboard and mice. Opened up Thunderbolt in the BIOS. can not figure out what I need to do. Just an FYI I have a WD19 with no issues it is only an issue with the WD19TB docks. Thanks for any help.
FalkoH
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April 12th, 2021 09:00
We are using the XPS15" and the WD19TB, same issue, same behavior.
We want to use the WD19TB in our company. The need to open the Laptop every day at least once to unlock the peripherals is not really a good user experience.
DELL-Jesse L
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April 12th, 2021 10:00
FalkoH,
Are you using the 130w power adapter with the 9500? Also, have you updated the wd19 firmware here?
DELL-Jesse L
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April 12th, 2021 10:00
FalkoH
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April 13th, 2021 08:00
We are using the 180W Power Supply that comes with the WD19TB.
I attached a Dell 5411 and it does not have that issue.
Yes, we did the firmware upgrade.
DELL-Jesse L
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April 13th, 2021 08:00
DELL-Jesse L
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April 13th, 2021 09:00
FalkoH,
Just want to confirm that the bios is updated to the latest version on the xps 9500?
DELL-Jesse L
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April 13th, 2021 09:00
Checking to see if your system is still using Windows 10 pro that was shipped with your computer or another OS? Let us know.