XPS 13 9370
Hello I have a laptop XPS 13. Windows 10
My laptop was already slow but since few days it cannot start at all. I thought first about software problem and did multiple unsuccessfull attempts of reparation with the Troubleshooting of WinRE : Startup repair, System restore...
But finally I launch a diagnostic with the support Assist and I get 2 critical errors which seems related to the hard drive which is certainly at the end of its life or something like that.
Here the detail of the errors :
critical error message
Error code: 2000-0151
Validation code 66648
Hard drive 11 ...
CriticalWARN readOnly. NoSpaceAvail
Critical error message
Error code: 2000-0142
Validation code: 88542
Hard drive 11.... Short self test unsuccessfull
I've noticed especially than before to be unable to restart, the hard drive of my laptop was almost full (more than 90%). Could it be the cause of the error 2000-0151? And if yes if there is a solution to sacrify a part of the data I could save the rest ?
My questions are the next :
1/ Is there possibility to get my data safe. Or even just part of the data? What is the process to do that ?
2/ Is there something to do to save the laptop ? Is it even possible to change a hard drive on that kind of device ?
Thanks for your help
Most likely the hard drive (in your case, the 2280 M.2 SSD) is failing. If you want to be able to recover your data, I suggest that you stop using the computer until you replace the drive, as the more you use it, the quicker the drive will fail. Once you've replaced the SSD and reinstall Windows, use a M.2 to USB adapter to transfer your files from the old drive.
Take note of the interface that your old M.2 drive uses before you purchase an adapter, as there are two interfaces (SATA & NVMe), but USB adapters typically support one or the other, not both. Your computer supports both, and if the old drive uses the SATA interface, you can move up to NVMe, which will help improve performance.
Thanks for your answer. Is there a way to already know the interface used by my SSd without removing it ? Going to the UEFI or the diagnostic for example ?
How can I do the SSD replacement ? Is it a very sensitive operation? Do I need a specialist DELL or any repairer can do it ? Or even anybody can do it with a basic tutorial ?
Concerning the operation of data recuperation, not sure how to proceed. Here again do I need a specialist. Or once the SSD is out of the PC I just need to plug in the adapter and the data can be transfered to any PC like that ?
Can you give me link as example of these 2 types of adapter? USB to m2 NVM and USB to m2 SATA. I'm sure I don't confuse with a wrong device.
You can use CrystalDiskInfo to determine which interface your M.2 SSD uses.
If you are familiar with installing RAM in laptops, the M.2 SSD shouldn't be too difficult. Your model looks like the SSD slides straight out of the slot, instead of being inserted in at a 45 degree angle and pressed down into position. (Service manual for your model). Remember to protect the SSD and other components inside your laptop from static discharge, which can cause damage.
Installing the SSD in a M.2 to USB adapter is essentially the same. Once the SSD has been installed in the adapter, it can then be connected to the computer. Once connected, it will be seen as an external drive, and can be used in the same manner as a standard USB flash drive. If you just want to save your personal files, just simply drag-and-drop them to the correct folder on the new drive.