SelfDiagnosis throws some errors - how to resolve?

As long as those problems aren't solved, I won't be able to manage my pc's - there's nothing on the Manage Enterprise Assets page...

No updates? Really? @Simon Weel  please let me know if you sorted this, I'm having the same issue, get this again and again, randomly a lot of the time. It does tend to work eventually.

Well, the 'update' is I gave up. Seemed a nice solution. Looks like there ain't much users of this?

Had the very same problem today on 5 x DELLs. 2 of them sorted themselves after some time and a reboot or several. The other 3 are still in situ. There has to be someone from DELL on this forum monitoring? It's a great tool if only it worked!

First, create a custom deployment package and "Use default preferences". After starting "SupportAssistExtractorx64.exe", don't choose a specific group (leave it empty).Then enroll the .exe/.msi to one device and after that, the Dell TechDirect "Connect and manage PCs" environment will be created. After that, you can choose your own custom settings and groups (create them first in TechDirect).

Same problem here. Rebooted several times. Redeployed. Nothing seems to work.

That's why I gave up. If it takes THAT much effort to get it working, it's probably not worth the time...

Al correr SelfDiagnosis.exe para verificar la conectividad me indica lo siguiente y no puedo continuar actualizando los BIOS

Hola

Necesito recopilar un poco más de información.

¿Cuál es el modelo de servidor PowerEdge con el que está trabajando?

¿Qué estabas haciendo que te hizo realizar el Autodiagnóstico?

¿Está actualizado el firmware del sistema: iDRAC y BIOS?

Buenos días 

Lo que se esta realizando es la conexión de la herramienta TECHDIRECT con la herramienta CENTRAL RESOURCE MANAGER, para actualizar los BIOS mediante el TECHDIRECT de las computadoras que contienen contraseña para el BIOS y por lo tanto no se puede actualizar (da error). El comando SelfDiagnosis.exe es para ver si la conexión esta correcta...pero me salen esos dos errores al ejecutar dicho comando .... no es un servidor PowerEdge sino una herramienta WEB de DELL

Hola

En lo que respecta a TechDirect, tiene su propio grupo de soporte:

Por favor, consulte este enlace:

https://dell.to/4fInO6i

Si tiene preguntas sobre TechDirect, envíe un correo electrónico a Dell_TechDirect@Dell.com

<mailto:Dell_TechDirect@Dell.com> .

Any news on that topic?

Well... shamely Dell seems to ignore this forum here..