SupportAssist Enterprise

Last reply by 03-22-2022 Unsolved
Start a Discussion
2 Bronze
2 Bronze

Stop SupportAssist Emails!!!!!

This device does not exist. I have already disabled all notifications on service tag XXXXXX. (x'ed out on purpose). Another problem is we have no device named TOKEN2 in our organization. 

Anyone see this before or know how to stop this?


We attempted to add devices today. However, the following errors occurred. SupportAssist must be able to communicate with these devices in order to provide the greatest value. Please resolve the issues below to complete the device add process.


SupportAssist Host : 


Service Tag : 

<Private Service tag removed. TOS64>

Added by

Service Tag


Single Device / Discovery Rule


SA-0005: SupportAssist Enterprise is unable to add the device TOKEN2 because an attempt to connect to the device is unsuccessful.

Replies (0)
Top Contributor
Latest Solutions