SupportAssist Enterprise

Last reply by 04-06-2022 Unsolved
Start a Discussion

SupportAssist for Business PCs won't install

Created a deployment for SupportAssist for Business PCs - the .exe version. Now I try to install it on a client. Open a CMD prompt with admin permissions and execute "<path_of_SupportAssistx64.exe_file>\SupportAssistx64.exe" TRANSFORMS="<path_of_mst_file>\SupportAssistConfig.mst" DEPLOYMENTKEY="abcdef"

It's busy for a while and then the prompt returns. The I wanted to  run the SupportAssist self-diagnosis test. And it's not there. Only some .tmp files. Hmm. In Explorer, I open C:\Program Files\Dell\SupportAssistBusinessClient to see what's there - nothing. So I ran the command a second time. In Explorer, all files and folders appear. And after a minute, the installation is rolled back, removing all those files and folders.

Checked the Windows Application log. It lists these two errors two times:

Event 2016: .NET Runtime

Toepassing: ConfigInstaller.exe
Framework-versie: v4.0.30319
Beschrijving: het proces is beëindigd als gevolg van een onverwerkte uitzondering.
Uitzonderingsinformatie: System.MissingMethodException
bij ConfigInstaller.Program.Main(System.String[])

and:

Event 1000: Application Error

Faulting application name: ConfigInstaller.exe, version: 6.0.7332.430, time stamp: 0x8ed5aa00
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1566, time stamp: 0x0833f2d4
Exception code: 0xe0434352
Fault offset: 0x0000000000034f69
Faulting process id: 0x1438
Faulting application start time: 0x01d849a1a88405d9
Faulting application path: C:\Program Files\Dell\SupportAssistBusinessClient\PCD\SA\setup\ConfigInstaller.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: bc8f60d6-056a-481c-af00-9228ab15c73f
Faulting package full name:
Faulting package-relative application ID:

Executed the cleanup-script, but that doesn't make any difference.

Looks like there's something going on with .Net, but problems with that are very hard to tackle. So any ideas?

Simon

Replies (0)
Top Contributor
Latest Solutions